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Guest Service Manager

2 months ago

Coquitlam, British Columbia, Canada EMPEROR CONCIERGE INC. Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Emperor Concierge Inc. This is a permanent position with a 40 to 50 hour workweek.

Job Summary:

The Guest Service Supervisor will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised. This role will also involve preparing and submitting reports, resolving work problems, and providing technical advice to improve productivity and product quality.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
  • Provide emergency response when required
  • Participate in emergency response planning
  • Follow emergency and safety procedures
  • Keep logs and maintain records
  • Advise senior management
Requirements:
  • Staff in various areas of responsibility
  • Attention to detail
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Team player
  • Leadership
Benefits:
  • Health care plan
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 to 50 hours per week