Hospitality Services Manager

3 days ago


Burnaby, British Columbia, Canada COMPASS GROUP CANADA Full time

**Job Summary**

The Director of Food Service Operations is responsible for overseeing all aspects of the operation, including staffing, client relations, customer service, resident satisfaction, budgeting, financial management, implementation and ongoing success of resident dining, retail and marketing programs, and catering services.

**Responsibilities:**

  1. Responsible for the overall direction and management of the Food Service department, including the hiring, training, and supervision of staff.
  2. Ensures that the highest standards of quality, service, and cleanliness are maintained at all times.
  3. Manages multiple client relations and ensures resident and customer satisfaction.
  4. Develops and implements menu planning, production sheets, and inventory control systems.
  5. Collaborates with other departments to ensure effective communication and seamless delivery of services.

Requirements:**

  • Bachelor's degree in Hospitality Management or related field.
  • At least 7 years of progressive foodservice management experience in a licensed full-service environment.
  • Proven track record of delivering exceptional customer service and building strong relationships with clients and residents.
  • Excellent leadership and communication skills.


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