Service Specialist
7 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Service Specialist to join our team at Bass Pro Shops. As a Service Specialist, you will play a critical role in ensuring our customers receive exceptional service and support for their boat, motor, trailer, and ATV/UTV needs.
Key Responsibilities:
- Provide world-class customer service to ensure a pleasant and productive shopping experience for all customers.
- Greet new unit delivery, service, warranty, and parts customers in a friendly, prompt, and efficient manner.
- Answer service, warranty, and parts questions over the phone and in person.
- Assist the Receiving Department with unloading, inspecting, and verifying new units being delivered to the dealership.
- Maintain unit inventory status communication in IDS and assist with physical inventories.
- Print daily unit delivery schedules to prepare for upcoming orientations.
- Conduct final PDI and inspect detailing of all units scheduled to deliver.
- Confirm correct rigging and accessory mounting instructions against the work order.
- Prepare Owner's Delivery Packet and delivery documents in advance of time for pick-up.
- Explain unit and accessory operation, break-in, and maintenance procedures to customers.
- Assist service customers with documentation of concerns on the TMBC Repair Order.
- Assist the Service Manager with creating related IDS work orders.
- Assist the Service Manager with keeping customers informed of estimates for needed repairs and progress toward their completion.
- In the absence of the Service Manager, assist the Marine GSM and senior management with scheduling work to be performed in the department.
- Remain up to date on product warranty policies and procedures.
- Assist with warranty repair authorization and related IDS work order creation.
- Assist with the receiving and sale of parts within the IDS dealer management system.
- Assist with accepting parts and work order payments, compiling daily batch reports, and till reconciliation.
- Assist management and the BA to ensure no unit is released until payment is received in full.
- Maintain a clean and professional work area.
- Follow all Company Policies and Procedures.
- Perform other duties, assignments, and responsibilities as needed.
Benefits:
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
- Fun work environment.
- Competitive wages.
- Excellent benefits.
- Unlimited career advancement opportunities.
- Bass Pro Cares Fund.
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