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Customer Service Associate

1 month ago

Edmonton, Alberta, Canada Servus Credit Union Full time

Servus Credit Union, a leading financial institution in Alberta, is seeking a Customer Service Associate to join our team at the Southgate branch.

We offer a competitive compensation package, including an hourly wage of $20.57 - $25.71 per hour, based on education and experience, plus opportunities for career advancement and professional growth.

Job Description

As a Customer Service Associate, you will be the first point of contact for members, providing personalized service, responding to inquiries, and identifying financial needs.

  • Provide exceptional customer service, exceeding member expectations and making them feel valued.
  • Process member transactions accurately, including deposits, withdrawals, loan payments, and credit card advances.
  • Understand member needs and promote Credit Union products and services, referring them to relevant team members or external partners as needed.
  • Achieve sales and referral goals, contributing to the branch's success.
  • Resolve routine member concerns and escalate issues where necessary, upholding service standards.
  • Apply knowledge of policies, procedures, and loss prevention guidelines to minimize risk.
Requirements

To succeed in this role, you must have:

  • Customer service experience with a proven track record of excellent communication skills.
  • Sales experience, with a strong understanding of financial products and services.
  • Cash-handling experience, with attention to detail and accuracy.
  • A high school diploma, with post-secondary education in finance or a related field considered an asset.
Benefits

At Servus Credit Union, we offer a comprehensive benefits package, including:

  • Competitive compensation and performance-based incentive pay.
  • Training and development opportunities to enhance your skills and knowledge.
  • Flexible work arrangements, allowing you to balance work and personal life.
  • Meaningful work towards corporate goals, with a focus on community impact.

We are committed to creating a diverse and inclusive work environment, where everyone collaborates for success. If you're passionate about delivering exceptional customer service and promoting financial well-being, apply now