Operations Director

2 weeks ago


Vancouver, British Columbia, Canada VenorTalent Full time

KTV Working Drone Vancouver is revolutionizing the window and facade cleaning industry with a cutting-edge approach. Our mission is to provide cost-effective, efficient, and safe solutions for residential and commercial buildings.

We are committed to promoting safety and well-being for workers at heights, including lift operators, scaffolders, and façade climbers. This physically demanding job often results in stress injuries and poses significant risks every day. We are dedicated to supporting this group and improving their working conditions through innovative drone-based solutions.

As an Operations Director, you will lead and manage our daily operations while driving business growth. The ideal candidate will have a strong background in operations or general management, preferably within the facilities management industry. This role requires a hands-on leader with the ability to build relationships, lead people, and ensure the highest standards of customer satisfaction.

Key Responsibilities:

  • Business Development:
    • Develop and maintain a robust pipeline of potential clients and business opportunities.
    • Analyze market trends, customer needs, and competitive landscape to identify opportunities for growth.
    • Manage sales budgets, forecasts, and reporting, ensuring accurate and timely financial and sales data.
    • Build and maintain strong relationships with key clients and partners.
    • Oversee the management of key accounts, ensuring high levels of customer satisfaction and loyalty.
    • Conduct regular client meetings and site visits to assess service quality and gather feedback.
    • Resolve any client issues or concerns promptly and effectively.
  • Team Leadership and Development:
    • Lead, motivate, and mentor the team to achieve individual goals.
    • Conduct regular performance evaluations, provide feedback, and identify training and development needs.
    • Conduct regular training sessions to ensure the team is equipped with the latest techniques, safety protocols, and customer service skills.
    • Foster a positive, results-oriented work environment that encourages teamwork and continuous improvement.
  • Operational Efficiency:
    • Manage the operational budget, including labor, equipment, and supply costs.
    • Identify opportunities for cost savings and operational efficiencies without compromising service quality.
    • Process Improvement:
      • Continuously evaluate and improve operational processes to enhance productivity and service delivery.
      • Monitor key performance indicators (KPIs) and make data-driven decisions to improve overall performance.

The successful candidate will have post-secondary education in business or a related field, combined with a minimum of 5 years of experience in operations, preferably in a leadership position within facilities management. Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships, is a must-have.

We offer a competitive compensation package, including a salary range of $100,000-$125,000. If you are a motivated and experienced professional looking to drive business growth and lead a team, we encourage you to apply.



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