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Food Service Supervisor

1 month ago

Richmond Hill, Ontario, Canada OSMOWS shawarma Full time
About the Role

We are seeking an experienced Food Service Supervisor to lead our shawarma team at OSMOWS. The ideal candidate will have a passion for delivering exceptional customer service and a proven track record of success in a fast-paced food service environment.

Responsibilities
  • Operations Management: Establish efficient methods to meet work schedules, ensuring seamless service delivery and minimizing downtime.
  • Staff Supervision: Co-ordinate the activities of staff who prepare and portion food, providing guidance and support as needed.
  • Training and Development: Train staff in job duties, sanitation and safety procedures, promoting a culture of excellence and adherence to company standards.
  • Purchasing and Inventory: Estimate ingredient and supplies required for meal preparation, ensuring accurate ordering and minimising waste.
  • Hiring and Recruitment: Hire food service staff, selecting candidates who align with our values and possess the necessary skills and experience.
  • Quality Control: Ensure that food and service meet quality control standards, maintaining high levels of customer satisfaction.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner, resolving issues promptly and efficiently.
  • Reporting and Record-Keeping: Maintain records of stock, repairs, sales and wastage, providing valuable insights for business improvement.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years in a supervisory role within the food service industry.
  • Skills: Excellent communication and interpersonal skills, ability to work under pressure and maintain a calm demeanor in fast-paced environments.
  • Physical Demands: Combination of sitting, standing and walking, with frequent lifting and carrying of moderate weights.
Work Environment

The successful candidate will be working in a fast-paced food service environment with tight deadlines and a focus on delivering exceptional customer service.

Compensation and Benefits

We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience, plus additional benefits including health and dental insurance, retirement savings plan and paid time off.