Senior.Net Support Architect

2 months ago

Canada Virtusa Full time
Job Title: Senior.Net Support Architect

Virtusa is seeking a highly skilled Senior.Net Support Architect to join our team. As a key member of our support team, you will be responsible for providing Level 2 support for applications developed in.Net, hosted on Azure, and using SQL databases.

Key Responsibilities:

  • Provide L2 support for applications developed in.Net, hosted on Azure, and using SQL databases.
  • Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
  • Monitor application performance and system health, identifying and addressing potential issues proactively.
  • Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
  • Perform root cause analysis for recurring issues and implement permanent solutions.
  • Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
  • Assist in the deployment and configuration of applications and updates in the Azure environment.
  • Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
  • Participate in on-call rotation to provide 24/7 support for critical applications.
  • Communicate effectively with users, providing updates on issue resolution and system status.

Qualifications:

  • Proven experience in application support, specifically with.Net, Azure, and SQL.
  • Strong understanding of.Net framework and C# programming.
  • Experience with Azure cloud services, including App Services, Azure SQL Database, and Azure DevOps.
  • Proficiency in SQL, with the ability to write and troubleshoot complex queries.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Willingness to participate in on-call support rotation.

Preferred Skills:

  • Knowledge of ITIL framework and incident management processes.
  • Familiarity with automation tools and techniques to streamline support processes.
  • Experience with other cloud platforms (AWS, GCP) is a plus.
  • Previous experience in a financial or technology-driven environment.

About Virtusa:

Virtusa is a global company that values teamwork, quality of life, professional and personal development. We seek to provide exciting projects, opportunities, and work with state-of-the-art technologies throughout your career with us.

We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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