Team Leader
4 weeks ago
Job Summary
We are seeking a highly skilled Team Leader - Retention Sales to join our rapidly growing retention organization. As a Team Leader, you will be responsible for coaching and enabling your team to reach their targets in a high-volume, metrics-driven culture focused on efficiency and conversion.
Key Responsibilities
- Coordinate and direct the daily operations of a team of 10-20 retention sales agents
- Teach new sales processes and procedures to your team and track performance to achieve set sales goals
- Provide recommendations on how to improve the sales process, including script improvements, coaching framework improvements, and product improvements
- Provide daily coaching and feedback, recognize and reward accomplishments, and individual sales employee contributions
- Recommend human resource actions, such as hiring, corrective action, terminations, salary actions, and promotions for sales agents
- Help the team handle exception items, resolve complex issues, review and recommend system modifications, conduct quality reviews, and monitor daily sales KPIs
- Use reports and data to drive daily actions to drive performance
- Interact directly with partners and groups within the organization beyond the sales organization, including IT, customer service, legal, sales operations, and business operations
- Tackle issues head-on in a professional way, quickly getting to the root of the issue and taking action accordingly
- Partner with leadership on special projects within your function
Requirements
- A minimum of 2 years of proven sales experience exceeding sales goals
- Excellent verbal and written communication skills in English. Spanish proficiency a plus
- Strong PC skills in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Experience in the energy industry is a plus
- Ability to work in a fast-changing work environment
About Just Energy
Just Energy is a consumer company focused on essential needs, including electricity and natural gas. We offer a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. We also provide a number of cost-free, self-development courses for those that wish to build on their skills and competencies.
We offer:
- Competitive compensation
- Comprehensive benefits package, including medical, dental, vision, and a 401K plan with company match opportunity
- Work from home (WFH) model for select positions
- Health and wellbeing tools and resources
Just Energy and its subsidiaries are an equal opportunity employer.
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