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HVAC Operations Specialist
7 days ago
We are a dynamic company revolutionizing the HVAC industry with sustainable solutions. Our commitment to customer-centricity and operational excellence sets us apart from others. We believe in creating a seamless, accessible, and enjoyable transaction for our customers, and we're looking for someone who shares this vision.
Job SummaryThe Service Dispatcher is responsible for coordinating the end-to-end process of dispatching service technicians to customer locations. This involves managing schedules, assigning tasks, and ensuring efficient communication between teams. The ideal candidate will be organized, detail-oriented, and able to multitask effectively in a fast-paced environment.
Key Responsibilities- Confirm technicians have received their daily schedules
- Update job status in the system within a timely manner
- Review daily schedule and note special requests or instructions
- Manage email and service calls related to scheduling and dispatch
- Verify technician arrival times and update system accordingly
- Oversee jeopardy management, including tracking standby lists and job completions
- Resolve service-related calls and emails, escalating issues when necessary
- Coordinate same-day installations and service requests efficiently
- Collaborate with teams to ensure smooth operations
