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Senior Manager, Operations Lead
2 months ago
We are seeking a highly skilled and experienced Senior Manager, Operations to join our team at the Canadian Red Cross. As a key member of our leadership team, you will play a critical role in ensuring the successful achievement of operational priorities.
Key Responsibilities:- Human Resource Management: Ensure consistent and standardized human resources management practices across the organization.
- Leadership and Direction: Provide leadership and direction to staff to ensure effective delivery of services and excellent customer service.
- Volunteer Integration: Integrate volunteers into local operations and support the development and implementation of volunteer recruitment, engagement, and retention strategies.
- Performance Management: Respond to internal office staff performance concerns in a timely manner through investigation and follow-up, as required.
- Strategic Alignment: Support the development and oversee the implementation of the Geography's Operational plans, in alignment with the organization's strategic priorities.
- Operational Analysis: Analyze and interpret operational and organizational goals and strategies.
- Business Improvement: Apply a broad business understanding to improve the performance and processes of the business unit/practice/function.
- Local Engagement: Integrate and leverage knowledge of local trends/environment when shaping the business in a way consistent with the organization's vision.
- Budget Development: Assist with the development of the operational budget and guidelines.
- Financial Management: Manage operations within budget allocations and implement the annual operating, marketing, and project plans.
- Financial Analysis: Monitor budgets and identify/project any variances to budget; develop recommendations for the Field to improve net revenue increases.
- Partnership Development: Develop the local relationships required to ensure CRC programming remains relevant and effective.
- Committee Participation: Participate on relevant (internal and external) committees and networks, demonstrating sector leadership when appropriate.
- Service Delivery: Develop service delivery partnership agreements and forward them to senior staff for review.
- Opportunity Identification: Identify and support business development opportunities and innovation in alignment with the strategic direction of the organization.
- Legislative Awareness: Maintain awareness of changes to related legislation and communicate with key program leads and Senior Leadership Team, as appropriate.
- Quality Standards: Ensure quality service standards, in line with Quality & Risk Standard Operating Procedures, Incident Reporting, and Procedures.
- Compliance: Ensure compliance with Quality Management practices, policies, and directions.
- Quality Monitoring: Oversees development of quality monitoring tools, including benchmarking and process maps (workflows) for each program.
Requirements:
- Education: Bachelor's degree or diploma in a relevant business or related discipline, or a combination of education and management experience that would be considered equivalent.
- Experience: A minimum of five years' experience within a Not-for-Profit program/department or a combination of relevant education and experience.
- Leadership Experience: Experience leading cross-team projects and proven success in achieving change.
- Industry Knowledge: Experience (either as employee, delegate, or as a senior volunteer) with a national, service-based, non-profit organization is an asset.
- Interpersonal Skills: Demonstrated competency leading and working collaboratively with teams.
- Language Skills: Fluency (speaking, reading, and writing) in English is essential; fluency in French is highly desirable.
Working Conditions:
- Work Environment: Much of the work is performed in an environment which is clean and professional.
- Travel Requirements: Ability to travel between CRC offices to organize/attend meetings.
- Eligibility: Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada.