Senior Retail Operations Manager
3 days ago
About the Role
We are seeking an experienced Senior Retail Operations Manager to join our team at Northern/NorthMart. This is a fantastic opportunity to work in a dynamic and fast-paced environment, leading a high-performing team to achieve sales growth and excellent customer service.
About Us
The North West Company is proud to serve and support communities in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food, and our goal is to be the best local shopping choice for everyday household and local lifestyle needs.
Salary and Benefits
As a Senior Retail Operations Manager, you will receive a competitive salary of $80,000 - $110,000 per year, depending on experience. In addition, you will enjoy a comprehensive benefits package, including paid vacation time, health insurance, and a retirement savings plan. You will also have the opportunity to participate in performance-based bonuses and promotions.
Job Description
As a Senior Retail Operations Manager, you will be responsible for managing a team of retail operations staff to achieve sales growth and excellent customer service. Your key responsibilities will include:
- Developing and implementing business plans to drive sales growth and improve customer satisfaction;
- Leading and managing a team of retail operations staff to achieve sales targets and provide excellent customer service;
- Monitoring and analyzing sales data and market trends to identify opportunities for growth and improvement;
- Collaborating with other departments to ensure effective communication and coordination across the organization;
- Ensuring compliance with company policies and procedures, as well as regulatory requirements;
Requirements
To be successful as a Senior Retail Operations Manager, you will need:
- A minimum of 5 years of experience in a senior retail operations role, preferably in a similar industry or sector;
- Proven track record of achieving sales growth and improving customer satisfaction;
- Strong leadership and management skills, with experience in leading and developing high-performing teams;
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders;
- Ability to analyze complex data and market trends, and develop effective business plans and strategies;
Working Conditions
This role will require working in remote areas, often in extreme conditions. You will be required to stand for long periods, lift 50+ pounds, and work extended hours. You must be highly motivated and adventurous, with a willingness to relocate to multiple markets in the north.
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