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Bilingual Banking Advisor
2 months ago
We are seeking a highly skilled and bilingual individual to join our team as a Banking Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in both English and French.
Key Responsibilities- Respond to inbound calls in French and English, providing solutions to everyday banking questions and concerns.
- Assist clients with account openings, password changes, and other banking-related inquiries.
- Work collaboratively with colleagues to achieve team results and contribute to a positive and supportive work environment.
- Develop and maintain relationships with clients, providing personalized service and ensuring their needs are met.
- Stay up-to-date on banking products and services, providing accurate information to clients and resolving any issues that may arise.
- Fluency in English and French (reading and verbal) is required.
- 6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).
- Personal flexibility to work shift work, including weekends.
- Ability to work on a hybrid schedule (1 day in office per week).
- Proven ability in building rapport and maintaining client relationships, preferably in the financial or service industry.
- Ability to work independently, with proven time management, organizational, and problem-solving skills.
- Exceptional client service capability and confidence in engaging clients across multiple channels (phone, video, etc.) using a friendly, positive, and professional tone.
- Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc.) with above-average keyboarding skills, internet, computer navigation, and strong multitasking ability.
- Interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.
- Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns.
We are partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
