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Account Specialist

2 months ago

Hamilton, Ontario, Canada UKG Full time
About the Role

We are seeking a highly skilled Account Specialist to join our team at Ultimate Kronos Group (UKG). As an Account Specialist, you will play a critical role in helping our customers unlock happier outcomes for all.

Key Responsibilities
  1. Provide Expertise and Best Practices: Share your industry and workforce management expertise to benefit our customers and colleagues.
  2. Collect and Analyze Business Requirements: Gather, analyze, validate, and document business requirements for our Implementation team.
  3. Assist with Testing and Quality Assurance: Support the Testing phase, provide guidance and assistance to customers and the UKG project team on testing methods and techniques.
  4. Identify Process Improvements: Identify processes, requirement dependencies, and eliminate redundancies to ensure efficient solutions.
  5. Build and Implement Solutions: Complete the build of the system, providing guidance and expertise to ensure that the original design is translated into a solution that meets business goals.
  6. Communicate Effectively: Communicate effectively with project teams, using use cases, visual diagrams, process flow charts, and other tools to ensure clear understanding.
  7. Establish Common Definitions: Establish common definitions, terminology, and naming conventions to ensure consistency across projects.
  8. Support the Build Phase: Support the Build phase with expert knowledge and best practices to ensure successful project outcomes.
Requirements
  1. Education and Experience: A degree or equivalent work experience in Business Information Systems or a related field.
  2. Industry Experience: Either software or industry experience in workforce management is required.
  3. Business Acumen: A thorough understanding of business, process, and technology relating to workforce management is essential.
  4. Technical Skills: Experience in implementing web-based technologies is a benefit.
  5. Consulting Experience: Relevant experience as a consultant in a similar application environment is desirable.
Equal Opportunity Employer

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.