Pega Lead Software Engineer, Operations

1 month ago

Old Toronto, Ontario, Canada Sun Life Financial Full time
Pega Lead Software Engineer, Operations

Join our team of experts in Pega Platform version 8 and higher at Sun Life Financial, a leading hybrid organization. As a seasoned System Administrator, you will provide support to production and non-production environments, deliver new functionality, and modify existing configurations to deliver a best-in-class user experience.

Main Responsibilities:

  • Provide ongoing support of Pega applications, including responding to production and non-production incidents, completing service requests, providing problem analysis and resolution, escalation, and reporting as necessary.
  • Identify opportunities and participate in application stability, upgrade, and business continuity initiatives.
  • Mentor and share your experience and expertise with colleagues.
  • Assess application performance and along with client feedback, then provide recommendations on configuration and design changes to achieve positive results.
  • Apply analysis skills to understand and assess the impact of infrastructure and technical changes within the environment.
  • Provide development and infrastructure estimates at various levels of a project to match architectural solution, including assistance in business case creation.

Requirements:

  • Exceptional problem-solving skills. This role requires the individual to quickly analyze issues and determine solutions.
  • Certification and/or working experience with Pega Platform version 8 and higher. Strong preference will be given to candidates with a CSSA or LSA designation.
  • 5+ years of demonstrated application and production support experience.
  • Ability to work independently as well as being a strong team player with the ability to work effectively in a multi-site environment.
  • Strong working background with client-server environments.
  • Experience with relational databases (SQL Server, Oracle) or similar database technologies.
  • Experience with technologies such as Red Hat Enterprise Linux 7, Java, Kubernetes, and OpenShift.
  • Experience using analytical tools such as Splunk, Pega Diagnostic Cloud, CloudWatch.
  • Excellent organizational skills with the ability to prioritize and manage tasks efficiently.
  • Excellent verbal and written communications skills.
  • Experience with System Development Life Cycle and Agile Methodologies.
  • Candidates should have a degree in Computer Science, related technology degree/diploma, or equivalent experience.

What We Offer:

  • A hybrid work environment that allows you to choose where you work, at home or in the office.
  • A competitive salary range of $82,000 - $120,000.
  • A comprehensive benefits package, including pension, stock, and savings programs.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive team environment.

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