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Chief Operating Officer
2 months ago
About Goway Travel Limited
Goway Travel Limited is a global travel company with a rich history dating back to 1970. Founded by Bruce Hodge, a visionary entrepreneur, the company has grown to become a leading player in the travel industry. With a strong foundation in innovation and a commitment to excellence, Goway Travel has established itself as a trusted partner for travelers worldwide.
The Role
We are seeking an experienced Chief Operating Officer to join our leadership team. As a key member of our executive team, you will be responsible for driving operational efficiency, revenue growth, and strategic decision-making across our global operations. The ideal candidate will have a strong background in travel operations management, a strategic mindset, and a proven track record of successfully scaling businesses and maximizing profitability.
Key Responsibilities
- Strategic Leadership: Develop and execute strategies to optimize operational efficiency, enhance customer satisfaction, and drive revenue growth across all travel services.
- Revenue Generation: Implement initiatives to increase sales and bottom line, expand market share, and identify new revenue streams through innovative service offerings, strategic partnerships, and acquisitions.
- Operational Oversight: Direct and manage operations to ensure seamless service delivery, including but not limited to reservations, logistics, customer support, product & partner management.
- Financial Management: Collaborate with the Finance and Operating teams to develop budgets, drive financial performance, and implement cost-effective measures without compromising service quality.
- Business Development: Explore new market opportunities, negotiate contracts, and forge strategic alliances to expand the company's footprint and revenue potential.
- Leadership: Lead, mentor, and motivate a diverse group of front-line and support teams, fostering a culture of collaboration, innovation, and continuous improvement.
- Technology Integration: Drive the adoption of technology solutions to streamline operations, increase revenue, enhance efficiency, and improve the employee and customer experience.
- Risk Management: Identify operational risks and develop mitigation strategies to safeguard the company's reputation and financial stability.
- Quality Assurance: Establish and enforce quality standards, policies, and procedures to maintain high service levels and compliance in accordance with corporate objectives.
- Customer Experience: Champion a customer-centric approach throughout the organization, ensuring that all operational decisions prioritize customer satisfaction and loyalty.
- Collaboration: Work closely with other senior executives, including the CEO, CFO, SVPs, and VPs to align operational goals with overall business objectives and drive sustainable growth.
Requirements
- Proven experience (5+ years) as a Chief Operating Officer or similar role in the travel or technology industry.
- In-depth knowledge of travel operations, including reservation systems in a diverse multi-department, multi-channel environment.
- Experience in the development and execution of an e-commerce strategy is highly regarded.
- Strong leadership skills with a track record of building and managing high-performing teams.
- Excellent analytical and problem-solving abilities, with a strategic mindset and a focus on continuous improvement.
- Outstanding communication and interpersonal skills, capable of influencing and collaborating effectively at all levels of the organization.
- Bachelor's degree in Business or a related field; MBA or advanced degree preferred.
- Certification in operations management or relevant professional certifications is a plus.