Network Operations Specialist

21 hours ago

Etobicoke ON, Canada Tundra Technical Solutions Full time

**Job Summary**

Tundra Technical Solutions is seeking a highly skilled Network Operations Specialist to join our team. The successful candidate will be responsible for providing network management support services, including front-line support for network issues and technical support for reported problems on various telecommunications systems and/or networks.

About the Role

As a Network Operations Specialist at Tundra Technical Solutions, you will play a critical role in ensuring the smooth operation of our Integrated Technology Management Center. Your primary responsibilities will include:

  • Providing front-line support for network issues and technical support for reported problems on various telecommunications systems and/or networks;
  • Maintaining facilities consisting of microwave towers, Telecom Shelters and POPs;
  • Performing all aspects of Incident Management for all networks on the current ticketing system, including investigation, triage and correlation of alarms;
  • Escalating network issues or problems to the responsible Team Lead, on-call Team Lead or Manager, as required;
  • Conducting shift turnover meetings;
  • Performing incident Impact Analysis and documenting affected services during high priority events;
  • Managing all aspects of the execution of planned telecom changes/outages required to support the maintenance of the network;
  • Participating in Emergency ITMC backup testing at company's backup facility;
  • Assisting in special projects or assignments, such as participating in a committee as a member, participating in interdepartmental studies on telecom-related issues, assisting in developing standard specifications and policies and procedures, assisting in the evaluation of new products and/or services;
  • Assisting in the planning and implementation of current and future work programs;
  • Recommending changes and maintaining knowledge on new products and services, techniques, procedures, designs etc.;
  • Assisting in the development, implementation and provisioning of designs for telecommunications systems to meet or enhance the reliability needs of the power system;
  • Assisting in the development and preparation of engineering designs, design specifications, cost estimate, resource requirement and instructions for work or projects for telecommunication facilities;
  • Assisting in the provision of specialized engineering information, education and assistance to other units in the division and other Business Units in the corporation;
  • Monitoring acceptance testing and alarms testing, and remotely and inspect telecom facilities, as required;

Requirements

To be successful in this role, you will need:

  • A four-year university education in an appropriate field, such as electrical engineering;
  • Experience in telecom systems and networks;
  • Knowledge of established corporate telecom infrastructure (LAN/WAN), regulations, policies and operating procedures;
  • A good knowledge of English to communicate effectively with internal and external contacts involved in accomplishing work objectives in support of work programs;

Estimated Salary

$60,000 - $80,000 per year

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