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Product Director
4 weeks ago
Join Manulife as the Head of Product & Platforms for Affinity Markets, where you will craft the strategic direction and execution of our product, digital customer experience, and payment infrastructure initiatives.
**Key Responsibilities:**
* Formulate and execute a comprehensive digital customer experience strategy across travel, mortgage creditor, and health & dental businesses, with a focus on enhancing Net Promoter Score (NPS).
* Oversee the development and execution of value stream vision, objectives, and roadmap, ensuring alignment with organizational goals and strategic initiatives.
* Provide leadership and strategic oversight to the delivery organization, steering a cross-functional agile team that seamlessly integrates delivery and product management within each Value Stream.
**Requirements:**
* Minimum 15 years of dynamic experience in product development and digital delivery.
* Proven ability to use data to drive decisions and back up assumptions and recommendations.
* Proven track record in product strategy including research, business casing, product development, execution, measurement of results, and financial analysis.
* Ability to work with engineering teams to go deep into technical concepts.
* Excel at leading, inspiring, coaching, mentoring, and developing a cross-functional team.
**What We Offer:**
* A flexible environment where well-being and inclusion are more than just words.
* Recognition and support for your growth and development.
