Solar Energy Technician

3 days ago

Laval, Quebec, Canada Volts Energies Full time

Job Summary

We are seeking an experienced Technical Support and Warranty Technician to join our team at Volts Énergies. As a key member of our technical support team, you will be responsible for providing high-quality technical support and warranty services to our customers.

Key Responsibilities

  • Provide technical support for partner brand products and systems, including Victron Energy, Elios, and Midnite Solar.
  • Diagnose and resolve technical problems encountered by customers, guiding them in the optimal use of the equipment.
  • Manage warranty requests, coordinating repairs, part exchanges, and follow-up until complete resolution.
  • Assist in regular communication with customers to ensure continued satisfaction and follow-up of technical requests.
  • Collaborate with internal teams and manufacturers to ensure compliance and monitoring of warranty protocols.
  • Document interventions and ensure precise monitoring of each customer file.

Requirements

  • Experience in technical support or after-sales service in the fields of renewable energy or solar systems.
  • In-depth knowledge of Victron Energy, Elios, Midnite Solar equipment and other similar solar systems.
  • Fluency in French and English, both oral and written.
  • Good diagnostic and technical analysis skills.
  • Autonomy and ability to solve problems effectively.
  • Ability to communicate well with customers, simplifying technical concepts when necessary.

About Volts Énergies

Volts Énergies is a pioneer in the field of renewable energies since 2003, dedicated to offering sustainable and innovative energy solutions. Our commitment to a greener future leads us to seek creative and passionate talents to join our team.

Why Join Us

Be part of a passionate and dynamic team, contributing to a more sustainable future. Enjoy a collaborative and modern work environment, with opportunities for advancement and continuous training with our partners and manufacturers.

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