Healthcare Provider Liaison Specialist
4 weeks ago
At Alberta Blue Cross, we're dedicated to delivering exceptional customer experience and community leadership. Our team is committed to providing the best health coverage to over 1.8 million members and promoting wellness through active community involvement.
We're seeking a skilled and enthusiastic individual to join our Provider Relations Call Centre team in a temporary (14-month) position. The successful candidate will respond to telephone inquiries from dental providers, addressing subscriber verification, benefit eligibility, plan maximums, and claim submission requirements.
Key Responsibilities:
- Respond to provider inquiries on subscriber verification, benefit eligibility, and claim submission requirements.
- Verify claims through online adjudication systems.
- Collaborate with the team to improve workflows and processes.
- Record and forward pharmacy provider feedback to the appropriate Team Manager and/or Manager.
- Support various projects and analyses using Excel, Word, Access, and other computer software.
- Log details of calls.
- Assist with other duties as required.
Requirements:
- Strong listening and problem-solving skills to handle complex inquiries independently.
- Excellent communication and interpersonal skills to maintain a pleasant telephone manner.
- Ability to thrive in a busy environment.
- Strong attention to detail, organizational skills, and a desire for continuous learning.
- Ability to assume ownership of the position and accountability for information relayed to providers.
- Advanced customer service skills.
Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and advocate for our employees by welcoming, respecting, and valuing their unique perspectives, backgrounds, and experiences.
We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment.
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