Customer Service Ambassador
5 days ago
Customer Service Ambassador
This role is open to applicants residing in the Niagara region.
As a Customer Service Ambassador, you will be the face of CT Bank, providing exceptional service to our customers through various channels.
Key Responsibilities:
- Support eCommerce customers with their inquiries for various products and services.
- Communicate with customers over phone, email, and chat.
- Respond to a wide variety of requests from customers, including dispatching a service provider to provide assistance.
What You'll Do:
- Address inbound calls from retail customers and resolve issues.
- Cross-sell and up-sell products and services to customers.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Knowledge of customer service principles and practices.
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