Customer Service Ambassador

5 days ago


St Catharines, Ontario, Canada CT Bank Full time

Customer Service Ambassador

This role is open to applicants residing in the Niagara region.

As a Customer Service Ambassador, you will be the face of CT Bank, providing exceptional service to our customers through various channels.

Key Responsibilities:

  • Support eCommerce customers with their inquiries for various products and services.
  • Communicate with customers over phone, email, and chat.
  • Respond to a wide variety of requests from customers, including dispatching a service provider to provide assistance.

What You'll Do:

  • Address inbound calls from retail customers and resolve issues.
  • Cross-sell and up-sell products and services to customers.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of customer service principles and practices.


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