Service Quality Lead Role

6 days ago


London, Ontario, Canada A. O. Smith Corp. Full time
Job Summary:
We are seeking an experienced Technical Service Manager to lead our service and support teams, with a strong focus on managing field quality issues, overseeing regional technical groups, and supporting insurance claim processes.

About Us:
A.O. Smith Corporation is a global leader in innovative technologies and energy-efficient solutions for residential and commercial water heating equipment, boilers, and water treatment products. Our company is headquartered in Milwaukee, Wisconsin, with operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Responsibilities:
  • Manage field quality issues and oversee regional technical groups.
  • Support insurance claim processes and provide court testimony as an expert witness when required.
  • Facilitate training for employees, contractors, service technicians, and distributors.
  • Write technical training materials such as knowledge articles, quick reference guides, PDFs, video scripts, and PowerPoint presentations.
  • Establish and maintain quality control and assurance standards within technical service operations.
  • Lead efforts to identify and resolve Canadian field quality issues.

Qualifications:
This role requires 5+ years of experience in a technical service, field quality, or related role, as well as a Bachelor's Degree in Engineering or a related field. Proficiency in QA/QC frameworks and tools is also required.

Why Join Us:
A.O. Smith Corporation offers a comprehensive benefits package, including medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs, and tuition assistance.

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