Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our Scotia iTRADE Contact Centre team as a Customer Service Representative. In this role, you will be the primary point of contact for our clients, providing exceptional service and support through inbound and outbound calls.
Key Responsibilities:- Assist clients with inquiries and resolve issues in a timely and professional manner
- Use discretion and problem-solving skills to own the client experience
- Provide personalized solutions by recognizing value-added services
- Facilitate a culture of passion, accountability, and collaboration by being an active member of your team
- Fluency in English and one of the following languages: Cantonese or Mandarin
- Broad knowledge of investment products and procedures relating to securities settlement
- Ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
- Strong written and verbal communication skills
- Ability to utilize time-management and prioritization skills
- Positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments/duties
- Competitive pay
- Opportunity to gain valuable industry knowledge and experience
- Opportunity to advance your career through other roles within Wealth Management and Scotiabank
- Workplace culture built around inclusion, diversity, and potential
- Opportunity to participate in a customized and comprehensive training program
We value employee training and development. We provide comprehensive training for all successful candidates.
Training takes place Monday-Friday from 9am – 5pm and includes a 4-week onboarding training for all hires and an additional 7 week training for successful individuals who require support to complete their licensing (CSC, CPH) courses.
The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.
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