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Airport Security Manager
4 weeks ago
Paladin Airport Security Services is seeking a highly skilled Service Delivery Manager to oversee screening operations at various checkpoints in their designated airport.
Key Responsibilities- Lead a team of Screening Officers, fostering a positive workplace culture rooted in diversity and inclusivity
- Take ownership of screening checkpoint operations and compliance, ensuring adherence to Standard Operating Procedures (SOPs)
- Build and maintain strong customer relationships with stakeholders within aviation security
- Monitor and achieve daily KPIs, identifying areas for improvement and implementing corrective measures
- Lead and mentor Screening Officers, promoting an engaged and motivated workforce
- Collaborate with the Talent Acquisition and Labour Relations Teams to facilitate hiring, performance management, and separation processes
- Conduct regular performance reviews and recommend employee recognition programs
- Compile comprehensive security incident reports, documenting pertinent details and actions taken
- Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
- Conduct workplace investigations with guidance from People & Culture and senior leadership
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
- Ability to acquire Transport Canada Security Clearance and eligibility for Federal Security Clearance
- Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
- Knowledge of relevant security and employment legislation
- Strong operational focus, ability to work under pressure, and provide creative solutions
- Experience in managing personnel in a unionized environment
- Proficiency in using office software such as Word, Excel, and PowerPoint
- Willingness to work irregular hours, shift work, and attend incidents after hours
- Strong communication, leadership, client service, and persuasive skills
- Fluency in French is an asset
Paladin Airport Security Services is committed to providing accommodation for people with disabilities through the interview process and while employed.
We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If you are a motivated and experienced professional looking to join a dynamic team, we encourage you to apply.
Apply online via our career portal.
