Airport Security Operations Manager
1 month ago
We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Paladin Airport Security Services. As a key member of our operations team, you will be responsible for overseeing screening operations at various checkpoints in our designated airport.
Key Responsibilities:- Oversee a team of Screening Officers and foster a positive workplace culture rooted in diversity and inclusivity.
- Take ownership of screening checkpoint operations and ensure compliance with Standard Operating Procedures (SOPs).
- Build and maintain strong customer relationships with stakeholders within aviation security.
- Achieve daily KPIs and ensure compliance with SOPs.
- Lead and mentor Screening Officers, promoting an engaged and motivated workforce.
- Work closely with the Talent Acquisition and Labour Relations Teams to facilitate hiring, performance management, and separation processes.
- Conduct regular performance reviews and recommend employee recognition programs.
- Apply corrective measures following the progressive discipline process when and as needed.
- Compile comprehensive security incident reports and assist Screening Officers in handling operational matters.
- Conduct workplace investigations with guidance from People & Culture and the senior leadership team.
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment.
- Ability to acquire Transport Canada Security Clearance and eligibility for Federal Security Clearance.
- Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment.
- Knowledge of relevant security and employment legislation.
- Strong operational focus, ability to work under pressure, and provide creative solutions.
- Experience in managing personnel in a unionized environment.
- Proficiency in using office software such as Word, Excel, and PowerPoint.
- Willingness to work irregular hours, shift work, and attend incidents after hours.
- Strong communication, leadership, client service, and persuasive skills.
- Fluency in French is an asset.
Paladin Airport Security Services is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.
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