Sephora Store Experience Manager

1 day ago


MontRoyal, Quebec, Canada Sephora USA, Inc Full time

At Sephora USA, Inc., we're passionate about providing an exceptional client experience and fostering a dynamic work environment. As a Stage Experience Manager, Stores, you will be responsible for overseeing all aspects of the client experience and services, classes, and events in a specific store location.

About the Role

This role involves supporting various areas such as client service, sales floor standards, and team leadership, as well as all service-related areas like the Beauty Studio and beauty classes within the store. You will also be accountable for developing beauty advisors and senior roles.

Key Responsibilities
  • Team Development: Manage daily operations at the Beauty Studio (as applicable) and ensure coordinators are adequately trained to effectively manage the studio and drive services on a day-to-day basis.
  • Innovation: Ensure beauty advisors are trained to leverage technology innovations within services while assisting clients to provide an elevated in-store experience.
  • Client Experience: Manage online reservation systems, including publishing beauty advisor availability and class dates and times. Ensure staffing levels support a smooth flow of clients receiving services, with efficient check-in processes.
  • Training & Development: Execute training for new hires and existing team members, facilitating orientation and selling model training sessions when possible.
  • Visual Merchandising: Support operations by ensuring merchandising concepts and sales floor visuals meet company standards. Maintain a neat, clean, and organized sales floor at all times.
  • Vendor Management: Ensure beauty advisors engage effectively with visiting store brands and provide feedback on brand training effectiveness when possible.
Requirements
  • You have two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
  • You possess excellent verbal/written communication skills and can influence business partners at all levels.
  • You have proven ability to create teams by attracting talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
About Sephora USA, Inc.

Sephora Canada strongly believes in equal opportunity employment and advancement. Our goal is to create an inclusive, diverse environment where every person can belong, grow, and build a beautiful career. We invest heavily in training to build your personalized career plan, so you can achieve your professional goals.

We estimate this role's salary to be around $45,000 - $60,000 per year, depending on experience and qualifications.



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