System Deployment Specialist
4 weeks ago
Logibec Systems Deployment Role
At Logibec, we are seeking a skilled System Deployment Specialist to join our team. As a key player in the execution of installation, upgrade, enhancement, relocation, and migration work of our systems at customer sites, you will be responsible for ensuring that our solutions are optimized for the latest commercial versions available.
Key Responsibilities:
- Perform installation, upgrade, enhancement, relocation, and migration of products and their components according to the specific environment of each client.
- Support customers in problem-solving by analyzing the cause, implementing a solution, and ensuring that their needs are met.
- Intervene in the processing of customer requests via the appropriate tool.
- Communicate directly with customers during the execution of work and remain the central point for the follow-up of remaining problems.
- Respond to requests for information and questions related to operating software and equipment by providing internal level 2 support.
- Advise customers on the latest products, the operation of their system, and during the implementation phase of new equipment and software.
- Produce and maintain documentation related to the team's procedures and processes.
- Perform customer inventory updates in the appropriate tool to ensure data integrity.
Qualifications:
- Minimum of a DEC in computer science or related field, and relevant experience.
- 1-3 years of relevant work experience.
- Good knowledge of Solaris, Unix, Linux, and Windows environments.
- Knowledge of Oracle and MS-SQL databases.
- Good analytical skills, resourcefulness, and understanding of job log files.
- Demonstrated leadership and a predisposition for good collaboration and information exchange between colleagues.
- Curiosity, proactivity, and strong problem-solving skills.
- Good organizational skills and rigour in the preparation and execution of various tasks.
- A very good ability to listen and excellent customer service skills.
- Ability to adapt in a constantly evolving sector and good tolerance of stress.
- Excellent oral and written communication skills in French, English would be an asset.
- Available to work regular atypical hours.
What Logibec Offers:
- Group RRSP with employer participation, and group insurance as of your first day.
- Flexible hours and competitive vacation allotment.
- Permanent teleworking possibilities.
- Continuous training, career development, and advancement opportunities.
- Projects integrating the Agile methodology.
- An expertise of over 450 employees across Canada.
- An organizational culture where grit, teamwork, a commitment to excellence, and striving to make a difference for our clients are at the center of our corporate values.
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