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Senior Endpoint Analyst
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Endpoint and Enterprise Applications Manager
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Endpoint Support Specialist
2 months ago
Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada's most dynamic business sectors.
We have one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices in Toronto, Vancouver and Calgary.
We encourage a corporate culture that respects and celebrates the dignity, value and diversity of all.
Job SummaryThe Endpoint Analyst is responsible for implementing and supporting desktop images, corporate end-point technologies, and software updates.
A strong technical and analytical mindset is the key to succeeding in this role.
Key Responsibilities- Creating and supporting Windows desktop image in Microsoft SCCM and Intune environment.
- Packaging, deploying, and maintaining desktop and mobile applications.
- Endpoint deployment such as desktops and Firm managed mobile devices.
- Following the user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results taking responsibility for end-to-end deployment and support.
- Troubleshooting and resolve hardware, software, and connectivity problems on supported systems.
- Performing routine maintenance tasks on desktop systems and mobile devices, including software updates, critical patches, and system configurations.
- Coordinating with other IT teams to deploy and upgrade desktop hardware and software as needed.
- Collaborating with other IT teams to address complex technical issues and escalate problems when necessary.
- Maintaining accurate and up-to-date documentation of desktop and mobile device configurations, troubleshooting procedures, and user guides.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Strong working knowledge of the following Microsoft technology: Windows 10/11, SCCM, Intune, Microsoft 365/Exchange Online/Teams and Microsoft Azure.
- Strong troubleshooting skills for both hardware and software issues.
- Working knowledge of Windows operating systems, Microsoft Office Suite, legal applications and Powershell.
- Excellent communication skills and a demonstrated ability to create technical documentation.
- Microsoft certifications an asset.
- Law firm experience an asset.
- Competitive compensation + Extended Health & Dental Care.
- Diversity and Inclusion Centric Culture.
- A Culture of Wellness:
- Cassels recognizes the importance of wellness and provides a comprehensive program that addresses the mental and physical well-being of our employees by providing resources, services, training and support on an ongoing basis.
- A fully stocked kitchen with healthy snacks, plus coffee, tea, and drinks throughout the year.
- A business casual dress code (client/day specific).
Cassels is an equal opportunity employer with a strong commitment to diversity, inclusion, equity and an accessible environment.
We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
All qualified candidates are encouraged to apply, and we will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request.
