Senior IT Endpoint Analyst

2 months ago

Toronto, Ontario, Canada Law Society of Ontario Full time

Job Summary

The Law Society of Ontario is seeking a highly skilled Senior IT Endpoint Analyst to join our team. As a key member of our IT department, you will be responsible for leading the research, planning, implementation, support, and security of our IT end-user endpoint infrastructure.

Key Responsibilities

  • Design and implement IT end-user endpoint solutions to provide a consistent, seamless, and secure user experience.
  • Coordinate the resolution of critical and high-level customer support problems.
  • Maintain system security protocols, disaster recovery procedures, and perform day-to-day system maintenance, diagnosis, and resolution of infrastructure issues.
  • Contribute to user support and capacity planning analyses and participate in the expansion of our IT infrastructure.
  • Work closely with the IT management and team members to provide effective, timely responses to Law Society staff systems needs and inquiries.

Requirements

  • University degree or college diploma in Computer Science, Math, or Engineering, or equivalent, coupled with relevant, ongoing education in computer infrastructure technologies.
  • Completed at least one M365 Associated Certification, ITIL Foundations certificate, or other relevant certifications.
  • Minimum of 7 years' experience providing infrastructure support in a multifaceted computing environment, and knowledge of business processes and systems.
  • Knowledge of current trends and developments in information systems and their practical applications.
  • Good understanding of the Law Society mandate and services.
  • Speak in a clear, articulate manner for individual and/or group situations.
  • Reasons through detailed vendor's spoken and written technical information to identify and resolve problems or properly configure and integrate multiple applications, hardware, and services.
  • Interprets and applies end-user and organizational requirements to configure IT applications, services, and devices within the scope of IT policy and security rules.
  • Understanding of user technologies, user behavior, and business practices.
  • Thorough understanding of personal computers and peripherals; Windows client devices operating systems, and the automated deployment and patching of these devices.
  • Windows application deployment and patching.
  • Cloud application access control, configuration, and deployment.
  • Microsoft 365 Administration (Exchange, Azure AD, Teams, Security, Compliance, SharePoint Online, etc.).
  • Android and iOS mobile device management.
  • Thorough understanding of local area networks and remote computing set-ups, hardware, printers, peripherals, and related enterprise applications (Microsoft Office 365, Adobe).
  • PowerShell scripts and commands.

Working Arrangement

The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements.

Our Commitment

The Law Society of Ontario is an equal opportunity employer that is committed to diversity and inclusion. We welcome applications from persons representing the diversity of our community. We are committed to creating an accessible, barrier-free, and inclusive workplace and are committed to continuing compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

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