Professional Service Representative
3 weeks ago
In a dynamic environment, we are seeking 25 driven individuals to support our client in the insurance industry by delivering exceptional customer service for group benefits.
This role is perfect for those who are passionate about providing excellent service, tech-savvy, and energized by problem-solving. You'll have the opportunity to make a difference by guiding clients through important moments in their lives.
We offer a comprehensive training program to help you build confidence and expertise in the role. Upon completion, you'll transition to regular support hours and begin with Health-related inquiries, gaining deep knowledge and specialized skills. Additional training for Dental inquiries will be provided after six months in the role.
The successful candidate will be dedicated to accuracy and timeliness, aiming to meet client needs and exceed their service expectations. You'll apply customer service expertise to deliver clear, accurate responses and solutions while adhering to industry regulations.
Key Responsibilities:
• Manage inbound client calls (approximately 50 per day) with professionalism and dedication to meeting client needs.
• Apply customer service expertise to deliver clear, accurate responses and solutions while adhering to industry regulations.
• Maintain a rotating schedule to meet client needs across multiple time zones in Canada.
Requirements:
• High School Diploma required.
• College or University degree considered an asset.
• 2–4 years of customer service experience, preferably in an information center, retail, or service-oriented setting.
• Bilingual in English and French (spoken and written) to support clients in both languages.
• Proficiency with Microsoft Office Suite, including Teams and Outlook.
• Problem-solving skills and adaptability to thrive in an evolving, fast-paced environment.
• Detail-oriented with a commitment to continuous learning, including quickly mastering new applications, products, and services.
• Excellent research abilities, with the capacity to utilize multiple administrative systems simultaneously.
Why Work with Us?
We're committed to providing quality recruitment services through personalized support and approach. Only candidates who match hiring criteria will be contacted.
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