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Customer Experience Specialist

2 months ago

Sherwood Park, Alberta, Canada BIS Safety Software Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their software needs are met, and delivering outstanding customer service.

Key Responsibilities
  • Provide technical support to customers via phone, email, and other communication channels
  • Respond to customer inquiries in a timely and professional manner
  • Collaborate with the development team to resolve complex technical issues
  • Develop and maintain knowledge of our software and its features
  • Participate in daily team meetings to discuss customer feedback and process improvements
Requirements
  • Minimum 2 years of experience in customer service or technical support
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong technical skills, including proficiency in Microsoft Word and Excel
  • Ability to maintain a positive and professional demeanor in a fast-paced environment
What We Offer

We offer a competitive salary, full medical coverage, and a dynamic work environment that fosters collaboration and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.