Logistics Operations Manager

4 days ago


Montreal, Quebec, Canada Kuehne+Nagel Full time
Sea Logistics Customer Care Supervisor

$120,000 - $180,000 per year

A career opportunity exists for a highly motivated and experienced professional to join our team as a Sea Logistics Customer Care Supervisor in Montreal, Quebec. As part of the Kuehne+Nagel organization, we offer stability, international career growth, and a dynamic work environment.

Job Description:

We are seeking an exceptional leader who can provide extraordinary customer experience through consistent engagement with internal customers and structured service delivery models supported by clear KPIs. The successful candidate will oversee the Export Sea Logistics product in Eastern Canada and focus on continuous improvement activities.

Responsibilities:

  • Team Leadership: Lead and supervise the customer care team, ensuring team members are motivated and working effectively towards common goals.
  • Culture Promotion: Promote a culture of teamwork and open communication, ensuring team members collaborate effectively across functions.
  • Workload Management: Manage workloads and assign tasks based on team members' strengths and expertise to optimize performance.
  • Client Relationship Building: Build and maintain strong relationships with clients to understand their shipping needs and provide tailored solutions.
  • Export Process Oversight: Oversee the entire export process, including documentation, booking cargo space, and coordinating with Operational Care Centre (OCC), and potentially shipping lines.
  • Issue Resolution: Address any issues or delays that arise during the shipping process, working to resolve them quickly and effectively.
  • Regulatory Compliance: Ensure all exports within scope of responsibility comply with international regulations and company policies, including proper documentation.
  • Escalation Point: Serve as the primary point of escalation contact for internal and external clients, providing updates, responding to inquiries, and resolving issues.
  • Cost Optimization: Optimize logistics costs and processes to ensure profitability while maintaining service quality.
  • Industry Updates: Stay updated on industry trends and changes in regulations that could affect shipping and logistics operations.
  • Team Development: Work closely with internal teams, such as sales, operations, and finance, to ensure seamless service delivery. Train and mentor junior staff on best practices in customer care and export procedures.
  • KPI Establishment: Establish clear objectives and KPIs for the team, aligning them with overall business goals and ensuring accountability.

Requirements:

  • Bachelor's Degree/Diploma in International Business, Transportation, Logistics preferred.
  • 5+ years of experience in similar roles from Freight forwarding, Supply Chain, Logistics, Transportation industry.
  • Strong Leadership and problem-solving skills.
  • Strong knowledge of Dangerous Goods and GMP regulations.
  • Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel).
  • Excellent communication skills (both oral and written).

About Us:

Kuehne+Nagel is a leading global logistics provider. We offer a competitive compensation package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.



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