Senior Technical Account Specialist

4 weeks ago


Terrebonne, Quebec, Canada Les Équipements Procepack inc. Full time
Job Description

We are seeking a highly experienced Senior Technical Account Specialist to join our After-sales Service team in Terrebonne, QC.

About the Role:
  • As a key member of our team, you will be responsible for providing expert technical guidance and managing client accounts.
Main Responsibilities:
  • Business Development Aspect:
    • Client Relationship Management: Serve as the primary point of contact for assigned client accounts, building and maintaining strong, long-lasting relationships.
    • Identify opportunities for upselling and cross-selling additional services and new automation solutions.
    • Collaborate with clients to identify their technical requirements and develop customized solutions.
    • Conduct regular client meetings or visits to review performance, discuss challenges, and explore opportunities with existing clients.
    • Preparation of proposals for automation solution and service package.
  • Technical Advisory Aspect:
    • Provide technical support or assign requests to our experts.
    • Offer insights and recommendations on technical solutions, ensuring they align with client needs and business objectives.
    • Assist clients in understanding and utilizing our products and services to their full potential.
    • Follow up on project and delivery.
    • Work closely with product development and engineering teams to convey client needs and contribute to solution design and enhancement.
Requirements:
  • A minimum of 7 years of experience in technical advisory roles and account management.
  • Excellent French and English writing/speaking skills.
What We Offer:
  • A competitive salary range of $65,000 - $85,000 per year.
  • Opportunities for professional growth and development.


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