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Accommodation Management Specialist
2 months ago
About the Role:
ATCO Frontec is seeking a highly skilled and experienced Lodge Operations Manager to join our Camp Services team. The successful candidate will be responsible for planning, directing, controlling, organizing, coordinating, evaluating, and leading the full range of business and operational activities within the camp.
Key Responsibilities:
- Manage and direct a multi-disciplined support team to support the needs of the customer at the Lodge.
- Coordinate and ensure the smooth and effective service delivery of functional groups such as food services, accommodations, information management systems, security, transport, facilities management, and various amenity services.
- Provide day-to-day liaison with customer site-management staff to ensure responsive, timely, and effective support to the operations and activities at the Lodge.
- Maintain situational awareness of all tasks, staff, and resources.
- Manage the timely preparation and submission of all internal and external reports and returns.
- Ensure effective orientation, training, coaching, and rotation scheduling.
- Monitor the implementation of all functional services to ensure consistent, effective, and quality service.
- Conduct monthly quality audit inspections.
- Assist in the evaluation and development of policies, procedures, and processes to enhance the delivery of services at the Lodge.
- Participate in the development of pricing and promotional strategies.
- Manage budgets and monitor revenues and expenses.
- Resolve customer complaints.
- Actively involved in ensuring they are following safe and sound procedures and are adhering to government regulations as well as ATCO Frontec Health and Safety, policies and procedures.
- Ensure that the supervisors implement all QA Functions in each department throughout the lodge and take an active participation in the ISO Quality Management Systems, following through with the Policies and compliances of ATCO Frontec as directed by senior leadership.
Requirements:
- A university degree or college diploma in hotel/accommodation management or other related disciplines.
- A minimum of - years' experience of management within the accommodation industry.
- Professional communication skills, oral, and written.
- Ability to work with and supervise other kitchen employees.
- Strong organization and leadership skills.
- Ability to prioritize and multitask.
- Work well under pressure.
- Ability to effectively solve problems.
