Mortgage Specialist

About the Role:

We are seeking a highly skilled Mortgage Specialist to join our team at BMO. As a Mortgage Specialist, you will be responsible for cultivating and managing relationships with a referral network to build a pipeline of new mortgage business and increase BMO's share of the home financing market.

Key Responsibilities:

• Proactively contact referral and origination sources to discuss home financing solutions.
• Assist with the implementation of targeted marketing programs and promotions.
• Search for cross-sell and up-sell opportunities to position to the branch.
• Support the delivery of targeted marketing programs and promotions.
• Seek opportunities to expand the network by obtaining referrals and originations from existing relationships.
• Establish and enhance the Bank's community presence by participating in trade shows and conferences.
• Serve as a customer advocate during application and processing activities.
• Complete onboarding activities as required.
• Deliver exceptional customer service that builds trust through expertise, responsive service, and support.
• Guide customers throughout mortgage application and processing activities.
• Partner with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.
• Resolve or escalate issues to meet customer expectations and ensure funds are advanced in a timely manner.
• Provide customers with friendly, courteous, and professional service in response to queries and requests.
• Stay abreast of consumer needs, industry trends, best practices, and regulatory requirements for mortgage products and services.
• Address customer service issues according to established parameters.
• Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
• Provide advice and guidance to assigned business/group on implementation of solutions.
• Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Help determine business priorities and best sequence for execution of business/group strategy.
• Conduct independent analysis and assessment to resolve strategic issues.
• Liaise with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.
• Document updates in BMO's internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems/issues.
• Analyze data and information to provide insights and recommendations.
• Gather and format data into regular and ad-hoc reports and dashboards.
• Provide input into the planning and implementation of operational programs.
• Execute routine tasks within relevant service level agreements.
• Organize work information to ensure accuracy and completeness.
• Engage with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions.
• Complete all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.

Qualifications:

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Strong interpersonal, sales, customer service, and negotiation skills.
• Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
• Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
• Strong knowledge of the broader real estate industry and mortgage market.
• Strong negotiation skills.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

About BMO:

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.