Bilingual Document Specialist

2 weeks ago


Québec, Quebec, Canada Mc Carthy Tetrault Full time

Job Description

At McCarthy Tétrault, we offer challenging and rewarding career opportunities. Our culture is built on professional excellence, collaboration, innovation, thought leadership, and entrepreneurialism. We embrace inclusion in all its forms and provide the tools and opportunities to help our people develop to their full potential.

The employee in this position will be part of a national team working with lawyers and professionals across Canada. They will work on documents in English or French for clients, lawyers, or professionals who understand and communicate only in English or French. This national document services team operates 24/7, requiring bilingual staff to respond to requests.

Responsibilities

  • Creating various legal and other documents through copy typing, transcription, scanning, or other methods.
  • Proofreading and checking documents for formatting, spelling, grammar, and sense/clarity.
  • Developing understanding and working knowledge of the Firm's procedures for document production.
  • Responding promptly to requests, meeting deadlines, and working cooperatively with other departments and individuals.
  • Applying word processing expertise to work on complex legal and other documents.
  • Proactively managing workload fluctuations and working with minimal supervision.
  • Performing quality control of own work and reviewing work of others as required.
  • Offering assistance to other team members, including mentorship when required.
  • Managing the intake process of document production requests and document support requests.
  • Providing Firm-wide support for document production using Microsoft applications.
  • Documenting, logging, tracking, and responding to calls, emails, voicemail, and drop-bys for document support.
  • Managing escalation and retaining problem ownership of document production and document production support.
  • Reviewing support issues and procedures and recommending solutions.

Requirements

  • College certificate in office administration, legal specialization, or related field.
  • Three years of experience in a professional work environment, with experience in document production an asset.
  • Minimum MOS Certification in Word in the Firm's current version or completion within one year of employment.
  • Knowledge of legal terminology, documents, and procedures an asset.
  • Excellent attention to detail and skills in spelling, grammar, and proofreading in both French and English.
  • Excellent interpersonal skills and telephone manners, with ability to correspond effectively and respectfully with clients.
  • Ability to transfer knowledge in an efficient, pleasant, and effective way using various techniques and software applications.
  • Patience, flexibility, and ability to effectively manage difficult situations.
  • Well-organized with meticulous attention to detail and strong proof-reading skills.
  • Personable, approachable disposition, with ability to handle pressure/stress.
  • Well-developed analytical and problem-solving skills, with ability to visualize and deliver creative solutions.
  • Capability to adapt to different work schedules.
  • Confident in working independently, prioritizing, and making day-to-day decisions.
  • Ability to type with a speed of words per minute.

What We Offer

  • Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
  • Competitive compensation, paid overtime, and generous time off, including a day off to volunteer and a day off for your birthday.
  • A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
  • Strong community involvement and a commitment to equity, diversity, and inclusion.
  • A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.


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