Night Auditor
4 weeks ago
The Night Auditor is a key role within our hotel operations, responsible for ensuring the smooth execution of front desk and accounting tasks during the night shift. This position requires a high level of attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to inquiries and resolving issues in a professional and timely manner.
- Process check-ins and check-outs, handling guest room keys and personal information with confidentiality and care.
- Accurately balance revenue and settlement accounts, ensuring all daily transactions are reconciled and accounted for.
- Administer night audit functions, maintaining files and resetting the system for the next day of operations.
- Follow up on guest requests and resolve problems promptly, ensuring a positive experience for all guests.
- Perform any other job-related duties as assigned by the Guest Services Manager or designate.
Requirements:
- Passion for customer service, with a focus on delivering exceptional experiences for guests.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
- Organized and detail-oriented, with the ability to multitask and work in a fast-paced environment.
- Proficient in using a computer, with knowledge of Excel and basic accounting principles.
- Ability to work under pressure, with minimal supervision, and in a changing environment.
- OPERA PMS knowledge preferred, but not required.
- Able to stand for an 8-hour shift, with flexibility to work evenings, overnights, weekends, and holidays.
About Us:
Silver Hotel Group is a reputable brand committed to delivering exceptional guest experiences and providing a culture of respect, appreciation, and fun for our team members. We offer a fast-paced environment in an exciting industry, with opportunities for growth and development.
At Aloft Vaughan Mills, our trendy hotel offers a unique and dynamic work environment, with a focus on style, comfort, and modern amenities. We are proud to be part of the Silver Hotel Group, a company that values its team members and provides opportunities for growth and development.
What We Offer:
- Work with like-minded team members who are passionate about their work and keep things fun, every day.
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun.
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world.
- Education Reimbursement for you (and your children).
- Annual Wellness Credit.
- Team Member Referral Program.
- Leadership Development.
- Team Building Events.
- Culture of Recognition Program.
- Hotel Stay Discounts.
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