Quoting Specialist
1 week ago
Quoting Specialist
About the Role:We are seeking a skilled and detail-oriented Quoting Specialist to join our team. In this role, you will be responsible for creating accurate and timely quotes for our customers, as well as providing exceptional customer service.
Key Responsibilities:- Identify products requested by customers based on their inquiry
- Determine the correct category of quote inquiry (bulk, catalogue, custom, etc.)
- Collaborate with internal departments to gather necessary information to create quotes
- Issue pricing on catalogue, non-bulk catalogue products, and solutions
- Draft pricing on bulk and custom products
- Input quotations in database: including Customer Profile, pricing, availability, minimum order quantities, payment terms, special tests, and shipping charges
- Collaborate with commercial team to follow up on high-dollar value opportunities
- Answer customer phone calls
- Escalate specific customer requests (NDAs, LOAs, complaints)
- Prepare and manage timelines of assigned quotation requests
- Run reports and metrics as required
- Bachelor's degree in Science, Business, or related discipline
- 2-3 Years' experience working in a customer service role or equivalent
- Experience in the Chemical industry would be an asset
- Proficient in all Microsoft office programs and FileMaker Pro, Advanced MS Excel
- Excellent interpersonal, written and oral communication, time management, and presentation skills
- Excellent analytical skills
- Details oriented
- Self-starter; task oriented with ability to manage multiple initiatives simultaneously
- Strong problem-solving skills
- Ability to work in a team and achieve results in a team environment
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as opportunities for professional growth and development. Our comprehensive benefits package includes health insurance, retirement savings plan, and paid time off.
About Us:Toronto Research Chemicals (TRC) is a leading global provider of research chemicals and materials. With over 450 employees worldwide, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
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