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Family Support Operations Director

1 week ago

Burnaby, British Columbia, Canada BC Family Maintenance Agency (BCFMA) Full time

BC Family Maintenance Agency (BCFMA) is committed to promoting equity, anti-racism, and multi-culturalism. We address social and health issues such as mental health and poverty, and provide services that make communities safer.

We are seeking an experienced Manager, Client and Case Management Services to join our team in Burnaby. This position reports to the Director, Client Services and Operations and is responsible for leading a results-oriented client services team through effective supervision of day-to-day activities, while developing individuals and the overall team.

The Manager, Client and Case Management Services works with staff to maximize performance of the case management program and client service. They have a comprehensive understanding of labour relations and can analyze problems, identify key information and issues, and tactfully resolve them. They provide effective leadership and corporate guidance, ensuring information flows between leadership and the team.

Responsibilities:
  • Manage an operations team and provide leadership and coaching in both virtual and in-office environments.
  • Develop and implement operational plans and strategies to manage the delivery of BCFMA services.
  • Handle program escalations from clients/representatives and manage requests to vary guidelines/procedures.