Training Supervisor
2 weeks ago
As a key member of the Porter Airlines team, this supervisory role is responsible for overseeing the training and development of Contact Centre team members. The primary objective is to ensure effective onboarding, continuous skill development, and sustained quality performance of team members.
Key Responsibilities- Lead a small team of trainers responsible for training and instructional design, coaching, and developing a remote team of trainers to enhance facilitation skills and foster a culture of continuous improvement.
- Create customer-centric and employee-centric training materials, develop and improve new hire training metrics, and manage and update all coaching and training content to ensure alignment with the latest information and company standards.
- Oversee the design and delivery of refresher training for the Contact Centre, ensuring ongoing skill enhancement and quality assurance.
- Accountable for the end-to-end life cycle of new hire training, implementing a phased approach to training, including new hire coaching, new hire OJT, and upskilling of new hires.
- Deliver training personally to demonstrate best practices, ensure new hires graduate training with the best possible chances of success, and conduct training evaluations and performance reviews to ensure consistency.
- Bachelor's Degree or 1-3 years of supervising and leading a successful team of trainers in a structured professional virtual setting in a Contact Centre environment.
- 3-5 years of Training and Development experience in a structured virtual training environment, facilitating, designing, and coordinating corporate training courses.
- Demonstrated understanding of adult learning, learning evaluation, and instructional design methodologies.
- Strong analytical and problem-solving skills, proven oral and written communication skills, and ability to manage multiple projects with exceptional organizational skills.
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Train Operations Supervisor
1 month ago
Old Toronto, Ontario, Canada Placementpros Full timePosition Overview:The primary objective of the Train Operations Supervisor is to oversee train functionality and detect any potential mechanical issues that may impact punctuality. This encompasses monitoring equipment at various locations and utilizing all available health monitoring systems. The ultimate aim is to implement repairs proactively before...
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Train Operations Supervisor
1 month ago
Old Toronto, Ontario, Canada Placementpros Full timePosition Overview:The primary objective of the Train Operations Supervisor is to oversee train performance metrics and proactively identify any mechanical concerns that may hinder timely service delivery. This encompasses monitoring equipment during layover periods at various facilities using comprehensive health monitoring systems. The ultimate aim is to...
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Training & Quality Supervisor
2 weeks ago
Toronto, Ontario, Canada Marsh Full timeTraining & Quality Supervisor Marsh Canada is the world's largest insurance brokerage, and we strive to offer our clients innovative solutions to manage risk more effectively. With more than 30,000 employees worldwide and operations in more than 130 countries, we are looking for talented professionals who want to make a difference and develop skills for...
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Safety and Training Supervisor
2 weeks ago
Toronto, Ontario, Canada CB Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Transportation Safety Leader to join our team at CB Canada as a Safety and Training Supervisor. This is a key role that requires a strong background in transportation safety and training, with a focus on developing and implementing effective safety programs to ensure the well-being of our students...
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Safety and Training Supervisor
2 weeks ago
Toronto, Ontario, Canada CB Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Transportation Safety Leader to join our team at CB Canada as a Safety and Training Supervisor. This is a key role that requires a strong background in transportation safety and training, with a focus on developing and implementing effective safety programs to ensure the well-being of our students...
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Training & Quality Supervisor
1 week ago
Toronto, Ontario, Canada Marsh Full timeSummary: Lead the development of training and quality initiatives to enhance employee skills and performance in a fast-paced environment. Marsh Canada is the world's largest insurance brokerage, striving to offer innovative solutions to manage risk effectively. With over 30,000 employees worldwide and operations in more than 130 countries, we are seeking a...
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SOCC Training Supervisor
1 month ago
Toronto, Ontario, Canada Porter Airlines Full timePosition Overview Under the direction of the Manager of the Systems Operations Control Centre (SOCC), the SOCC Training Supervisor provides administrative, technical, and functional guidance to the commercial and passenger operations teams within the control centre. This position plays a crucial role in enhancing Porter's operational excellence by creating...
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Fitness Training Supervisor
1 month ago
Toronto, Ontario, Canada Equinox Full timeJob OverviewCareers in Personal Training at EquinoxEquinox stands as a leader in the personal training sector, boasting a legacy of growth and development spanning over 25 years. We are dedicated to providing our leaders with the necessary resources and support to cultivate a rewarding and successful career. We seek individuals who are passionate about...
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Training Supervisor
7 days ago
Toronto, Ontario, Canada Porter Airlines Full timeJob SummaryAs a key member of the Porter Airlines team, this supervisory role is responsible for overseeing new-hire training, instructional design, and team member upskilling in the Contact Centre. The primary objective is to ensure effective onboarding, continuous skill development, and sustained quality performance of Contact Centre team members.Key...
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Training Supervisor
7 days ago
Toronto, Ontario, Canada Porter Airlines Full timeJob SummaryAs a key member of the Porter Airlines team, this supervisory role is responsible for overseeing new-hire training, instructional design, and team member upskilling in the Contact Centre. The primary objective is to ensure effective onboarding, continuous skill development, and sustained quality performance of Contact Centre team members.Key...
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Training Supervisor
5 days ago
Toronto, Ontario, Canada Porter Airlines Full timeJob SummaryAs a key member of the Contact Centre team, this supervisory role is responsible for overseeing the training and development of new hires, instructional design, and team member upskilling. The primary objective is to ensure the effective onboarding, continuous skill development, and sustained quality performance of Contact Centre team members.Key...
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Training Supervisor
5 days ago
Toronto, Ontario, Canada Porter Airlines Full timeJob SummaryAs a key member of the Contact Centre team, this supervisory role is responsible for overseeing the training and development of new hires, instructional design, and team member upskilling. The primary objective is to ensure the effective onboarding, continuous skill development, and sustained quality performance of Contact Centre team members.Key...
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Training Supervisor
4 days ago
Toronto, Ontario, Canada Porter Airlines Full timeJob SummaryAs a key member of the Contact Centre team, this supervisory role is responsible for overseeing new-hire training, instructional design, and team member upskilling. The primary objective is to ensure the effective onboarding, continuous skill development, and sustained quality performance of Contact Centre team members.This role requires a dynamic...
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Training Supervisor
4 days ago
Toronto, Ontario, Canada Porter Airlines Full timeJob SummaryAs a key member of the Contact Centre team, this supervisory role is responsible for overseeing new-hire training, instructional design, and team member upskilling. The primary objective is to ensure the effective onboarding, continuous skill development, and sustained quality performance of Contact Centre team members.This role requires a dynamic...
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Training Supervisor
6 hours ago
Toronto, Ontario, Canada Porter Airlines Full timeJob SummaryAs a key member of the Porter Airlines team, this supervisory role is responsible for overseeing the training and development of Contact Centre team members. The successful candidate will be accountable for ensuring the effective onboarding, continuous skill development, and sustained quality performance of our team.Key ResponsibilitiesLead a...
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Training Supervisor
3 hours ago
Toronto, Ontario, Canada Porter Airlines Full timeJob SummaryAs a key member of the Porter Airlines team, this supervisory role is responsible for overseeing the training and development of Contact Centre team members. The successful candidate will be accountable for ensuring the effective onboarding, continuous skill development, and sustained quality performance of our team.Key ResponsibilitiesLead a...
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Supervisor, SOCC Training and Development
4 weeks ago
Toronto, Ontario, Canada Porter Airlines Full timeJob SummaryAs a key member of the Porter Airlines team, the Supervisor, SOCC Training and Development will provide administrative, technical, and functional leadership to the commercial and passenger Operations teams within the operations centre.The role supports the company's pursuit of industry-leading operational performance by developing and delivering...
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Training Supervisor
2 weeks ago
Toronto, Ontario, Canada Porter Airlines Full timeJob SummaryReporting to the Manager Contact Centre, this supervisory role is accountable for overseeing new-hire training, instructional design and team member upskilling. The primary objective is to ensure the effective onboarding, continuous skill development and sustained quality performance of Contact Centre team members.Key ResponsibilitiesTeam...
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Training Supervisor
2 weeks ago
Toronto, Ontario, Canada Porter Airlines Full timeJob SummaryReporting to the Manager Contact Centre, this supervisory role is accountable for overseeing new-hire training, instructional design and team member upskilling. The primary objective is to ensure the effective onboarding, continuous skill development and sustained quality performance of Contact Centre team members.Key ResponsibilitiesTeam...
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Training & Quality Supervisor
1 month ago
Toronto, Ontario, Canada Marsh Full timeMarsh Canada is the world's largest insurance brokerage, and we strive to offer our clients innovative solutions to manage risk more effectively. With more than 30,000 employees worldwide and operations in more than 130 countries, we are looking for talented professionals who want to make a difference and develop skills for success in a fast-changing...
