Current jobs related to SOCC Training Supervisor - Toronto, Ontario - Porter Airlines

  • Safety and Training Supervisor

    1 month ago

    Toronto, Ontario, Canada CB Canada Full time

    Safety and Training SupervisorWe are seeking a highly skilled and experienced leader to join our team as a Safety and Training Supervisor. As a key member of our transportation team, you will be responsible for ensuring the safety and well-being of our students and drivers.Key Responsibilities:Develop and implement safety training programs for transportation...

  • Safety and Training Supervisor

    1 month ago

    Toronto, Ontario, Canada CB Canada Full time

    Safety and Training SupervisorWe are seeking a highly skilled and experienced leader to join our team as a Safety and Training Supervisor. As a key member of our transportation team, you will be responsible for ensuring the safety and well-being of our students and drivers.Key Responsibilities:Develop and implement safety training programs for transportation...

  • Training Supervisor

    1 month ago

    Toronto, Ontario, Canada Porter Airlines Full time

    Job SummaryAs a key member of the Contact Centre team, this supervisory role is responsible for overseeing the training and development of new hires and existing team members. The primary objective is to ensure the effective onboarding and continuous skill development of Contact Centre team members, resulting in sustained quality performance.Key...

  • Training Supervisor

    1 month ago

    Toronto, Ontario, Canada Porter Airlines Full time

    Job SummaryAs a key member of the Contact Centre team, this supervisory role is responsible for overseeing the training and development of new hires and existing team members. The primary objective is to ensure the effective onboarding and continuous skill development of Contact Centre team members, resulting in sustained quality performance.Key...

  • Training Supervisor

    1 month ago

    Toronto, Ontario, Canada Porter Airlines Full time

    Job SummaryAs a key member of the Contact Centre team, this supervisory role is responsible for overseeing the development and delivery of training programs to ensure the effective onboarding and continuous skill development of Contact Centre team members. The primary objective is to maintain high-quality standards in customer interactions and drive business...

  • Training Supervisor

    1 month ago

    Toronto, Ontario, Canada Porter Airlines Full time

    Job SummaryAs a key member of the Contact Centre team, this supervisory role is responsible for overseeing the development and delivery of training programs to ensure the effective onboarding and continuous skill development of Contact Centre team members. The primary objective is to maintain high-quality standards in customer interactions and drive business...

  • Network Operations Coordinator

    1 month ago

    Toronto, Ontario, Canada Porter Airlines Inc. Full time

    Job SummaryThe Network Operations Coordinator plays a pivotal role in ensuring seamless operational activities across Porter's entire network. Reporting to the Supervisor, System Operations Control Centre, this individual works closely with the SOCC and Airports departments, as well as external agencies, to coordinate operational activities.Key...

  • Network Operations Coordinator

    1 month ago

    Toronto, Ontario, Canada Porter Airlines Inc. Full time

    Job SummaryThe Network Operations Coordinator plays a pivotal role in ensuring seamless operational activities across Porter's entire network. Reporting to the Supervisor, System Operations Control Centre, this individual works closely with the SOCC and Airports departments, as well as external agencies, to coordinate operational activities.Key...

  • Network Operations Coordinator

    4 weeks ago

    Toronto, Ontario, Canada Porter Airlines Full time

    Job Summary The Network Operations Coordinator plays a vital role in ensuring the smooth operation of Porter Airlines' network. Reporting to the Supervisor, System Operations Control Centre, this individual will work closely with the SOCC and Airports departments, as well as external agencies, to coordinate operational activities across the entire...

  • Network Operations Coordinator

    3 weeks ago

    Toronto, Ontario, Canada Porter Airlines Full time

    Job SummaryThe Network Operations Coordinator plays a pivotal role in ensuring seamless operational activities across Porter Airlines' network. Reporting to the Supervisor, System Operations Control Centre, this individual works closely with the SOCC and Airports departments, as well as external agencies, to coordinate operational activities and provide...

  • Safety and Training Manager

    4 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    We are seeking a highly skilled Transportation Safety Supervisor to lead our team in ensuring the safe transportation of students. As a key member of our team, you will be responsible for designing, developing, and implementing safety training programs for our transportation personnel.Key responsibilities include:Developing and implementing safety training...

  • Training and Documentation Specialist

    1 month ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly skilled Training and Documentation Specialist to join our team at Royal Bank of Canada. As a key member of our Shareholder Services team, you will be responsible for creating and delivering training programs to ensure our staff have the knowledge and skills needed to excel in their roles.Key ResponsibilitiesDevelop and...

  • Training and Documentation Specialist

    1 month ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly skilled Training and Documentation Specialist to join our team at Royal Bank of Canada. As a key member of our Shareholder Services team, you will be responsible for creating and delivering training programs to ensure our staff have the knowledge and skills needed to excel in their roles.Key ResponsibilitiesDevelop and...

  • Training and Quality Manager

    4 weeks ago

    Toronto, Ontario, Canada CA001 Marsh Canada Limited Full time

    Job Title: Training & Quality SupervisorDescription:At Marsh Canada, we're seeking a highly skilled Training & Quality Supervisor to join our team. As a key member of our organization, you'll play a crucial role in developing and implementing effective training strategies to enhance employee skills and performance.Key Responsibilities:Design and deliver...

  • Training and Quality Manager

    4 weeks ago

    Toronto, Ontario, Canada CA001 Marsh Canada Limited Full time

    Job Title: Training & Quality SupervisorDescription:At Marsh Canada, we're seeking a highly skilled Training & Quality Supervisor to join our team. As a key member of our organization, you'll play a crucial role in developing and implementing effective training strategies to enhance employee skills and performance.Key Responsibilities:Design and deliver...

  • Network Operations Coordinator

    1 month ago

    Old Toronto, Ontario, Canada Porter Airlines Inc. Full time

    Job SummaryThe Network Operations Coordinator plays a vital role in ensuring the smooth operation of Porter Airlines' network. Reporting to the Supervisor, System Operations Control Centre, this individual will work closely with the SOCC and Airports departments, as well as external agencies, to coordinate operational activities across the organization.Key...

  • Network Operations Coordinator

    1 month ago

    Old Toronto, Ontario, Canada Porter Airlines Inc. Full time

    Job SummaryThe Network Operations Coordinator plays a vital role in ensuring the smooth operation of Porter Airlines' network. Reporting to the Supervisor, System Operations Control Centre, this individual will work closely with the SOCC and Airports departments, as well as external agencies, to coordinate operational activities across the organization.Key...

  • Healthcare Support Worker

    1 week ago

    Toronto, Ontario, Canada ONETOUCH HOME HEALTHCARE & SKILLS TRAINING INC Full time

    About this role: We are seeking a skilled Patient Care Assistant to join our team at ONETOUCH HOME HEALTHCARE & SKILLS TRAINING INC. As a Patient Care Assistant, you will work closely with our clients to provide high-quality care and support in their own homes.Duties:Provide personal care to clients, including bathing, dressing, and groomingAssist with daily...

  • Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Krystalite Gt Inc. Full time

    Job Title: SupervisorWe are seeking a highly skilled and experienced Supervisor to join our team at Krystalite Gt Inc.Job Summary:The Supervisor will be responsible for overseeing the day-to-day operations of our production team, ensuring that all tasks are completed efficiently and effectively. This includes supervising workers, coordinating projects, and...

  • Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Krystalite Gt Inc. Full time

    Job Title: SupervisorWe are seeking a highly skilled and experienced Supervisor to join our team at Krystalite Gt Inc.Job Summary:The Supervisor will be responsible for overseeing the day-to-day operations of our production team, ensuring that all tasks are completed efficiently and effectively. This includes supervising workers, coordinating projects, and...

SOCC Training Supervisor

3 months ago

Toronto, Ontario, Canada Porter Airlines Full time
Position Overview

Under the direction of the Manager of the Systems Operations Control Centre (SOCC), the SOCC Training Supervisor provides administrative, technical, and functional guidance to the commercial and passenger operations teams within the control centre.

This position plays a crucial role in enhancing Porter's operational excellence by creating and implementing effective training programs and procedures, ensuring high levels of individual performance across these teams.

Key Responsibilities
  • Offer leadership and mentorship that encourages the professional growth of all personnel, both technically and interpersonally, to cultivate a motivated and professional culture within the department.
  • Provide strategic support to the commercial operations to safeguard the Company's interests, particularly during irregular operations.
  • Develop, document, and maintain standard operating procedures and precise training records for Operations Coordinators, ensuring compliance with Company policies and relevant regulations.
  • Possess expertise in the Company's weight and balance protocols, including training and oversight responsibilities.
  • Assist in the implementation and enhancement of the System Operations Control Centre's tools, applications, software, and hardware systems.
  • Oversee the collection, analysis, and reporting of network-wide on-time performance and schedule completion rates to enhance operational reliability.
  • Collaborate with all internal passenger operations departments, including Learning & Development and Airport Operations.
  • Ensure all personnel meet Transport Canada guidelines regarding Radio License qualifications.
  • Create and maintain ongoing training programs and manuals for the SOCC.
  • Actively engage in Porter's Safety Management System, including reporting hazards and incidents encountered during daily operations, while promoting adherence to the Company Safety Policy.
  • Serve as Acting Manager on duty as designated.
  • Perform additional duties as assigned by the Manager of SOCC or their designate.
Core Competencies
  • Safety Awareness: Recognizing hazardous situations and taking appropriate measures to ensure a safe environment for oneself and others.
  • Collaboration: Working effectively with others to achieve organizational objectives.
  • Customer Service Orientation: Delivering exceptional service to both internal and external customers.
  • Proactive Approach: Addressing situations and challenges with initiative and persistence, capitalizing on emerging opportunities.
  • Results Orientation: Concentrating efforts on achieving high-quality outcomes that align with the organization's standards.
  • Effective Communication: Engaging in open, honest, and respectful dialogue with diverse audiences, fostering consensus and understanding.
Qualifications
  • A minimum of 2 years of experience within SOCC or relevant training experience.
  • Exceptional oral and written communication skills.
  • Advanced proficiency in Excel and Google applications.
  • Extensive knowledge of Reservation and Operational Control software systems.
  • Strong organizational skills with attention to detail; ability to manage multiple tasks under pressure.
  • Flexibility to work varied schedules, including shift work and overtime as necessary.
  • Ability to obtain and maintain security clearance.
  • Possession of a Restricted Radio Operators Certificate.