Spa Operations Manager

2 months ago

Victoria, British Columbia, Canada Gia Linh Spa & Beauty Salon Full time
About Gia Linh Spa & Beauty Salon

We are a reputable spa and beauty salon dedicated to providing exceptional customer service and promoting a culture of excellence in our industry.

Job Title: Spa Supervisor

We are seeking a highly motivated and experienced Spa Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities:
  • Quality Control: Monitor and maintain high standards of quality in all aspects of spa operations, including treatments, facilities, and customer service.
  • Team Management: Supervise, train, and develop a team of spa therapists and support staff to ensure they have the skills and knowledge required to deliver exceptional customer experiences.
  • Client Relations: Build and maintain strong relationships with our clients, ensuring their needs are met and exceeded.
  • Inventory Management: Maintain accurate inventory levels of spa products and supplies, ensuring that we have the necessary resources to deliver our services.
  • Scheduling: Coordinate and schedule spa treatments, appointments, and staff rotas to ensure efficient use of resources and minimal downtime.
  • Training and Development: Provide ongoing training and development opportunities for spa therapists and support staff to enhance their skills and knowledge.
  • Compliance: Ensure that all spa operations are compliant with relevant laws, regulations, and industry standards.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: 1 year to less than 2 years of experience in a spa or related industry.
  • Language: Fluency in English.
Additional Responsibilities:
  • Support for Newcomers and Refugees: Participate in government or community programs that support newcomers and refugees, assisting with their settlement needs and promoting their social and labour market integration.
  • Support for Youth: Participate in government or community programs that support youth employment, offering on-the-job training and promoting a welcoming work environment.
  • Support for Indigenous People: Participate in government or community programs that support Indigenous people, providing cultural competency training and promoting a welcoming work environment.
Working Conditions:
  • Work Schedule: 30 to 36 hours per week.
  • Language of Work: English.

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