Senior IT Infrastructure Specialist
1 week ago
We are seeking a highly skilled Senior IT Infrastructure Specialist to join our team at TLC Solutions.
About TLC SolutionsTLC Solutions is a managed service provider (MSP) delivering information technology (IT) solutions across British Columbia, Alberta, and California. With over 20 years of experience, we pride ourselves on providing exceptional service to our clients.
We offer a complete IT solution to small and medium-sized businesses by supporting workstations and servers, building new servers and network infrastructure, working with clients to establish IT budgets, migrating from on-premises infrastructure to cloud environments, and working with third-party vendors to ensure the job gets done correctly.
Responsibilities- Tier 2 Support: Resolve technical issues and provide support to clients, escalating complex problems as needed.
- Infrastructure Management: Plan, execute, and monitor low-complexity projects to ensure they meet objectives and deadlines.
- Client Communication: Work closely with clients to gather and analyze requirements, design solutions, and implement changes.
- Technical Expertise: Stay up-to-date with industry developments and possess expertise in Windows Server, networking, and Microsoft 365.
- 4+ years of IT support experience or equivalent education and training.
- Microsoft 365 certifications are an asset.
- Strong networking experience with Fortigate, Aruba, Meraki, NetGate, Palo Alto, or Juniper.
- Strong Microsoft 365 experience in Exchange Online, Sharepoint Online, Entra, or Endpoint Manager.
- Strong Windows Server 2008-2022, Active Directory, and Remote Desktop Service experience.
- Competitive salary: $85,000 - $110,000 per year.
- RRSP matching program (3%).
- Strong benefits package, including medical, dental, and orthodontics.
- Career growth potential and professional development support.
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