Senior Restoration Technician

3 weeks ago

Hamilton, Ontario, Canada ServiceMaster Restore Full time
Job Summary

As a Senior Restoration Technician at ServiceMaster Restore, you will be responsible for managing and conducting various general cleaning services at assigned residential and commercial client sites. This role requires a high level of physical exertion and moderate intensity of sensory effort.

Key Responsibilities
  • Complete jobs to specifications to customer's satisfaction
  • Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
  • Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
  • Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
  • Handle re-service requests promptly and courteously
  • Maintain all equipment and vehicles to ensure they are in proper working order
  • Keep the interior of the vehicles used neat and clean
  • Attend weekly meetings with production team
  • Attend training workshops as required for the production team
  • Help train new crew helpers/technicians in accordance with ServiceMaster standards
  • Maintain professional conduct and appearance in all client facing activities
  • Establish positive rapport with clients when possible
  • Provide an exceptional level of service that exceeds the expectation of the client
  • Conduct all work in accordance with company safety policies
  • Adherence to all company workplace policies

Requirements
  • Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
  • Strong management, delegation, planning and leadership skills
  • Effectiveness in the areas of construction safety and productivity
  • Effective communication skills both written and verbal
  • Ability to engage clients and deliver excellent service
  • Thorough decision making skills
  • Highly organized, strong attention to detail and ability to multi-task
  • Demonstrated sound work ethics
  • Proven ability to build and maintain strong working relationships
  • Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
  • Operates with honesty and integrity with a genuine desire to make valuable contributions to the team

Physical Requirements
This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions
There is a low risk of exposure to adverse working conditions. ServiceMaster Restore of Hamilton has implemented a number of policies & procedures to protect our staff and clients form COVID-19.

Compensation
$20.00 - $25.00 per hour

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