General Manager of Community Development

1 month ago

Abbotsford, British Columbia, Canada Mennonite Central Committee (MCC) BC Full time
Job Summary

MCC BC is seeking a highly skilled and experienced General Manager to lead our MCC Centre Thrift Shop in Abbotsford, British Columbia. As a key member of our team, you will be responsible for providing strategic leadership, market positioning, and daily operational management of the thrift shop.

Reporting to the Director of Social Enterprise, you will oversee multiple department heads, from the warehouse to the retail floor, and guide your team in setting and achieving the shop's goals. This multifaceted role includes overseeing retail operations, inventory management, team leadership, and facilities oversight.

You will be responsible for developing both staff and leadership, ensuring effective administration, communications, and adherence to workplace safety standards. In addition, you will collaborate with the Director on special and pilot projects when requested.

As a representative of MCC BC, you'll embody Christian integrity, serving as a role model in leadership and service. This role requires a demonstrated commitment to a personal Christian faith and discipleship, active participation in a Christian church or Christian community, and nonviolent peacemaking.

Key Responsibilities
  • Provide strategic leadership and market positioning for the thrift shop
  • Oversee multiple department heads and guide the team in setting and achieving goals
  • Develop and implement effective retail operations, inventory management, and team leadership strategies
  • Ensure effective administration, communications, and adherence to workplace safety standards
  • Collaborate with the Director on special and pilot projects
  • Represent MCC BC with Christian integrity and serve as a role model in leadership and service
Requirements
  • Minimum 7 years of relevant thrift or retail experience
  • Post-secondary education in business management or equivalent experience with minimum 5 years in a leadership role
  • Understanding of the second-hand merchandise market and ability to assess the quality of clothing, housewares, and furniture
  • Proven track record of driving retail innovation and process improvements
  • Current First Aid Training Certification and Verbal Intervention Training Certification
  • Satisfactory criminal record check and valid driver's license
Working Conditions

This is a full-time salaried position working a minimum of 40 hours per week. Supporting special organizational initiatives may require working extended, after or holiday hours, as necessary.

Regular retail hours are 9:00 am to 5:00 pm, Monday to Saturday. Work shifts will begin prior to or extend later than retail hours.

This role may require extended, after or holiday hours to support shop needs, issues, or special organizational initiatives, as necessary.

This position is located at MCC BC's MCC Centre Thrift Shop in Abbotsford, British Columbia. Support for the Shop's pick-up and delivery service may require travel in an MCC BC or personal vehicle to locations across the Fraser Valley and Greater Vancouver region.

On occasion, training and meetings may require travel to other MCC locations in British Columbia or across North America.

This position requires working in a comfortable but fast-paced retail shop/shipping & receiving environment. You may be met with multiple demands at once from customers, volunteers and employees, responding positively and adroitly throughout.

This position requires substantial time standing and moving around the shop to ensure smooth operations and to remain accessible and visible to customers, volunteers, and employees.

It may also include time spent in an office setting for administrative tasks.

As a busy retail location, and following MCC BC safety and de-escalation protocols, this position may require effective and intense interactions with drug-addicted and street-involved persons, or individuals who are members of vulnerable populations.

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