Electrical Customer Service Representative

3 weeks ago


Parksville, British Columbia, Canada E.B. Horsman & Son Full time
About the Role:

The Electrical Customer Service Representative will be responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets. This role will work closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects.

Key Accountabilities:

  • Providing excellent customer service and maintaining customer relations through product quotations and sales.
  • Strong multi-tasking skills to juggle through a number of client requests and meet competing timelines.
  • Collaborative communication skills to communicate with customers and follow up in a timely manner.
  • Highly organized to adjust and work through interruptions due to the high volume of customer requests.
  • Comfortable with technology to use the phone and computer to follow up on customer requests.

Requirements:

  • High school completion.
  • 3+ years of customer service experience.
  • 2+ years of electrical/lighting industry experience is an asset.
  • Electrical/lighting product knowledge is an asset.
  • Intermediate computer skills with proficiency in MS Office and the ability to learn new software programs.
  • Basic mathematical skills.
  • Wide range of expertise in the products and services provided by E.B. Horsman & Son is an asset.
  • Project coordination experience.
  • Ability to be inclusive, collaborative, and respectful.

About E.B. Horsman & Son:

E.B. Horsman & Son is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is a key to our success and we believe in bringing your whole self to work.



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