Customer Support Representative

3 weeks ago


Kitchener, Ontario, Canada City of Kitchener Full time $48,000 - $60,000

About Us: The City of Kitchener is a vibrant and dynamic city in the heart of southwestern Ontario, with a population of approximately 292,000. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth.

Job Summary: We are seeking a Customer Support Representative to provide exceptional service to our customers in a part-time temporary capacity. This role will involve responding to customer inquiries, resolving issues, and providing support to ensure a positive experience.

Key Responsibilities:

  • Provide exceptional customer service to customers via phone, email, or in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Maintain accurate records and reports as required

Requirements:

  • High school diploma or equivalent required; post-secondary education preferred
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic computer skills and knowledge of software applications
  • Able to maintain confidentiality and handle sensitive information

What We Offer:

  • Estimated annual salary: $43,500-$52,700 based on full-time hours
  • Paid training and opportunities for professional development
  • Supportive and inclusive work environment
  • Opportunities for advancement and career growth

How to Apply: If you are a motivated and customer-focused individual looking for a new challenge, please submit your application. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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