Insurance Career Advisor

2 weeks ago


Calgary, Alberta, Canada Western Financial Group Full time

At Western Financial Group, we are committed to excellence in providing exceptional customer service.

Salary: $52,600 - $73,400 per year

Job Summary:

We are seeking a skilled Insurance Broker to join our team. As an Insurance Broker, you will be responsible for managing incoming call queues, answering customer inquiries, and optimizing sales opportunities. You will also be expected to adapt your sales strategy based on the nature of your calls and customers' priorities.

About the Role:

The successful candidate will have 2-3 years of experience in sales or customer service and possess excellent phone etiquette. A Level 1 General Insurance License is required, and a Level 2 General Insurance License is preferred. Previous insurance experience and call center experience are also beneficial.

Responsibilities:

  • Manage incoming call queues and maintain low wait times
  • Answer customer inquiries, striving for one-touch resolution
  • Optimize sales opportunities in each call, while prioritizing customers' needs
  • Adapt your sales strategy based on the nature of your call, and customers' priorities

Requirements:

  • Level 1 General Insurance License (we will train and support if unlicensed)
  • Possession of excellent phone etiquette
  • 2-3 years of experience in sales or customer service
  • Professional experience building rapport with customers

Benefits:

Western Financial Group offers a competitive compensation package consisting of 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

What We Offer:

We take pride in providing programs that add value to our people's lives. Eligible employees receive a salary range of $52,600 - $73,400 per year, depending on experience. We prioritize work-life balance, diversity, equity, and inclusion in the workplace. If you're passionate about delivering exceptional customer service and have a strong background in sales or customer service, we encourage you to apply.



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