Electronics Operations Manager

3 weeks ago

Richmond Hill, Ontario, Canada Olympus Full time

Job Description

Reporting to the Production Manager, the Electronics Supervisor directs and controls activities related to the Electronics department.

The Electronics Supervisor will ensure products are repaired and shipped to customers on-time, meeting or exceeding targeted key performance indicators (KPIs).

The Electronics Supervisor will develop Standard Operating Procedures (SOPs) and work instructions for distribution procedures and train staff.

The Electronics Supervisor will support and promote quality activities to meet regulatory and quality requirements while supporting business goals and improving customer satisfaction.

Job Duties

  • Develops daily production plans for technicians.
  • Coaches and mentors technicians and team leads.
  • Drives employee idea generation and implementation of continuous improvements.
  • Develops and writes SOPs and work instructions for Service department procedures and trains staff.
  • Supports the implementation and completion of Change Notices (CNs), Change Orders (COs), New Repair Introduction (NRI), New Product Introduction (NPI), Non-Conformance Reports (NCR), Corrective and Preventative Action (CAPAs), and Corrective Action Reports (CARs) to achieve acceptable levels of compliance.
  • Investigates and reports on discrepant material notices (DMNs).
  • Accountable for achieving departmental KPIs.
  • Proposes recommendations for improving existing operational policies, procedures, and processes.
  • Coordinates and completes investigations for customers and assets.
  • Coaches and develops staff, including addressing performance issues.
  • Provides recommendations on personnel issues and resolutions.
  • Trains new employees on the introduction of new processes.
  • Establishes and monitors employee MBO goals through Success Factors.
  • Performs all other essential duties as assigned.

Job Qualifications

Required:

  • Minimum High School Diploma or College Diploma in Electrical Engineering/Technician or equivalent preferred experience.
  • Minimum 2 years of electronics repair experience preferred.
  • 2 years of supervisory responsibility preferred.

Preferred:

  • Strong statistical, analytical, and decision-making skills.
  • Quality and customer-oriented experience.
  • Excellent interpersonal and teamwork skills.
  • Strong knowledge of development methodologies and problem-solving skills.
  • Must possess a high degree of personal organization and excellent communication skills, both written and verbal.
  • Able to perform required duties with minimum supervision.
  • Complete or working to complete a Six Sigma Greenbelt Certification project to improve a job-related process.
  • Knowledge of Health Canada regulations desirable.
  • Strong communication and technical skills.
  • Excellent interpersonal and teamwork skills.
  • Handles stressful situations in a fast-paced environment.
  • Ability to problem solve and make decisions and ability to interact with internal customers of all levels.
  • Quality and customer-oriented experience.
  • Experience in coordinating activities among departments or groups.
  • Knowledge of Health Canada regulations desirable.
  • Experience with WMI, Datasweep, and SAP is an asset.

Why Join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings You Can Count On:

  • Competitive salaries, annual bonus.
  • Comprehensive medical benefits and pension plan.
  • Generous paid vacation and sick time.
  • Paid parental leave and adoption assistance.

Connected Culture You Can Embrace:

  • Work-life integrated culture that supports an employee-centric mindset.
  • Offers onsite, hybrid, and field work environments.
  • Paids volunteering and charitable donation/match programs.
  • Diversity, Equity & Inclusion Initiatives, including Employee Resource Groups.
  • Dedicated Training Resources and Learning & Development Programs.
  • Paids Educational Assistance.

Are You Ready to Be a Part of Our Team?

At Olympus, we are committed to Our Purpose of making people's lives healthier, safer, and more fulfilling.

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