Senior Fleet Account Specialist
4 weeks ago
Job Summary
Brandt is seeking a skilled Corporate Account Liaison to join our team. As a key player in the growth and development of our product support program, you will be responsible for ensuring designated accounts are serviced with industry leading customer experience.
Key Responsibilities
- Develop and maintain strong relationships with senior-level customers at designated accounts
- Collaborate with Sales, Parts, Service, and Branch managers to execute and develop product support sales growth and after-sales support
- Act as a liaison for designated customers to provide a seamless customer experience within Brandt and with our OEM partners
- Provide guidance on products, tools, and resources available to minimize breakdowns and increase uptime
- Coach and educate customers on Brandt and OEM resources available to aid in fleet management
- Collaborate with the Director of Customer Support to ensure fleet enrollment into Paccar programming
- Provide feedback and input into future opportunities and competitive pressures
- Leverage fleet data to influence buying decisions and recommendations
- Work with designated accounts and Brandt service departments to ensure completion of campaigns and recalls
- Assist with the creation and execution of new truck delivery strategy and processes
Requirements
- Strong understanding of the trucking industry and fleet operations
- Ability to build strong customer relationships and maintain relationships with key customers
- Excellent communication, presentation, and interpersonal skills
- Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously
- Ability to travel as needed
- Strong technical and analytical skills with the ability to use reporting to effectively aid in finding solutions
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