Senior Fleet Account Specialist

4 weeks ago


London, Ontario, Canada Brandt Full time

Job Summary

Brandt is seeking a skilled Corporate Account Liaison to join our team. As a key player in the growth and development of our product support program, you will be responsible for ensuring designated accounts are serviced with industry leading customer experience.

Key Responsibilities

  • Develop and maintain strong relationships with senior-level customers at designated accounts
  • Collaborate with Sales, Parts, Service, and Branch managers to execute and develop product support sales growth and after-sales support
  • Act as a liaison for designated customers to provide a seamless customer experience within Brandt and with our OEM partners
  • Provide guidance on products, tools, and resources available to minimize breakdowns and increase uptime
  • Coach and educate customers on Brandt and OEM resources available to aid in fleet management
  • Collaborate with the Director of Customer Support to ensure fleet enrollment into Paccar programming
  • Provide feedback and input into future opportunities and competitive pressures
  • Leverage fleet data to influence buying decisions and recommendations
  • Work with designated accounts and Brandt service departments to ensure completion of campaigns and recalls
  • Assist with the creation and execution of new truck delivery strategy and processes

Requirements

  • Strong understanding of the trucking industry and fleet operations
  • Ability to build strong customer relationships and maintain relationships with key customers
  • Excellent communication, presentation, and interpersonal skills
  • Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously
  • Ability to travel as needed
  • Strong technical and analytical skills with the ability to use reporting to effectively aid in finding solutions


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