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Screening Agent

2 months ago

Toronto, Ontario, Canada Mintz Global Screening Full time

As a Screening Agent at Mintz Global Screening, you will play a crucial role in the daily processing of our background check services. Your responsibilities will include verifying references, driving records, diplomas, professional accreditations, and other services offered by the company.

Key Responsibilities:

Our ideal candidate will have the following skills and qualifications:

  • Execute verification work using available tools and stay updated on new services, procedures, and applicable laws
  • Acquire necessary consent documents for requested verifications
  • Understand client mandates and provide clear communication
  • Conduct regular monitoring and respond to customer inquiries
  • Provide results to clients and offer additional research avenues if necessary
  • Make outbound calls and answer incoming calls to complete verifications
  • Ensure compliance with company standards of privacy and security, as well as meeting client service deadlines
  • Collaborate with team members to deliver excellent customer service
  • Refer to team leaders for guidance and advice

Required Qualifications:

We are looking for candidates with the following qualifications:

  • College or high school diploma recognized in Canada
  • Typing ability of at least 30 words per minute

Desirable Skills and Abilities:

Candidates with the following skills and abilities will be preferred:

  • Minimum one year of customer service experience
  • Excellent computer skills, including web and database management
  • Strong organizational skills, autonomy, and attention to detail
  • Ability to clearly communicate research results
  • Good verbal and written communication skills
  • Aptitude to work in a team and individually
  • Ability to adapt to a changing environment

What We Offer:

As a member of our team, you will enjoy:

  • Working with a collaborative and diverse team
  • Opportunities for growth and development within the organization
  • Personal days off
  • Comprehensive group insurance coverage, including extended health care, dental, vision care, disability insurance, and life insurance
  • Employee assistance program
  • Telemedicine services for you and your family
  • Collective RRSP with employer match